Better Online Reviews Drive Improvement in HCAHPS Scores
Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a groundbreaking healthcare research study showing that better online reviews of doctors and healthcare facilities lead to better HCAHPS scores.
Reputation.com Unveils a New Mobile App to Boost Customer Reviews by Up to 15x
Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows frontline employees to invite customers to share their experience on major review sites by sending them a text message immediately after a service, a transaction, or a visit. Reputation Live also gamifies the process of requesting reviews with a leaderboard report that brings transparency to promote exceptional customer service, and creates incentives to earn positive reviews.
Healthcare Marketing Director Lindsay Neese Burton Brings Significant Healthcare Marketing Strategy Expertise to Reputation.com
Reputation.com, the leading Online Reputation Management (ORM) platform, announced today the addition of a highly experienced Healthcare Marketing Director to further guide the adoption of Online Reputation Management (ORM) technology by hospitals and physicians. Lindsay Neese Burton, who has worked across a broad segment of the healthcare industry, will lead Reputation.com's market engagement with hospitals and healthcare providers to help them capture patient experience data from social media and grow market share.
Reputation.com Announces New Funding from Heritage Group
Reputation.com, the leading Online Reputation Management (ORM) platform, today announced the closing of its latest financing round with funding from Heritage Group. The investment comes from Heritage's second Healthcare Innovation Fund, which is backed by 14 leading healthcare organizations in the United States, including Adventist Health System, Community Health Systems, Intermountain Healthcare, Sutter Health, and Tenet Health.
How Brands Should Respond to Negative Online Reviews
Although reputation rests on a company’s values and actions, your customers increasingly define it. Handling negative reviews with finesse and asking for feedback from all customer to increase review volume can give you a competitive edge.