Whitespark has released its 2021 Local Search Ranking Factors Study. We break down the what you need to know in order to boost your Google rankings.

Retailers should always value their customers' reviews. We take a look at why they matter more than ever during the holiday shopping season.

The way that Google collects reviews is changing. We break down how the company will likely be capturing customer feedback in the future.

Want to know how to delete a review on Facebook? Read on to learn how to spot fake reviews and what to do if they can't be removed.

Customer reviews are everything in business, but fake reviews can damper your reputation. We break down how to spot fake ones from real ones.

Your customers leave you reviews constantly, but are you responding? Check out this article for tips and templates on how to respond to feedback.

The healthcare industry faces a major digital reckoning when it comes to the patient experience. Today, half of all Millennials rely on Google to find reviews of healthcare providers — but a surprising 50% of healthcare facilities and 65% of physicians had zero reviews in 2020. 

Is your administration prepared for a bad online healthcare review? We give you tips and considerations for implementing a review strategy.