Great customer service is hard to define. While the fundamentals are always the same, sometimes an approach that works in one industry may be poorly suited to another. Read how USA Properties Fund partnered with Reputation to provide great customer service to their residents.

Here’s the rundown on Meta's Threads and why it is essential for marketers to pay close attention to its potential impact.

Get ready for the ban on non-electric vehicle sales. Learn about consumer concerns about EVs, and the impact on servicing and sales.

How consumers engage with businesses continues to evolve, with new platforms and technologies constantly cropping up — not all of which are useful for your business. As a result, COIT found that it needed to evolve its digital strategies to make its company even more attractive to clients in an online-first world. Read how COIT utilized Reputation to draw more reviews on popular sites like Google and Yelp and leverage text messaging to more conveniently communicate with customers.

Approximately 60% of all online searches are mobile. Learn more about the key elements of a successful mobile customer experience and how Reputation can help.

Patient feedback is key to understanding every friction point to be improved across the patient experience. Learn how the best way to understand the entire journey is to bring all feedback into a Voice of the Customer (VoC) platform.

Check out these 5 tips to learn how financial services institutions can leverage customer sentiment data to improve CX.