Welcome to Office Hours Training!

16 STEPS

1. There's a lot we can do in the Reputation platform to manage our reviews. From the left navigation bar, click Reviews

2. First, you can filter the reviews tab to narrow your focus. For example, change the Source to choose a specific site or sites.

3. We can also review a sentiment trend chart to see how our review volume and sentiment change over time.

4. Click Sentiment By Source

5. This chart shows sentiment trends by review source (selected in the above filter) over the selected time period.

6. Click Responded Reviews

7. This chart shows your review response trend for the selected time period. The grey bars represent your unresponded reviews, and the blue bars represent your responded reviews.

8. Below the charts are your actual reviews from third party sites!

9. Category tags are automatically applied by the platform's data science engine. The Experience tab uses these categories to help provide further insight into your reviews.

10. I can also see that Kasey responded from the platform within one day of receiving this review. The responder name is only visible in the platform; not on the source site!

11. Let's see what other actions we can take on this review. Click the ellipsis (...)

12. Let's share this review on our connected Facebook page. Click Share

13. From the publisher window, click Facebook

14. We can see a preview of our post. Looks good! Click Publish Now

15. Click Done

16. Navigating to our Facebook page, we can see the review that was shared.

That's it! You've completed this walkthrough.