How Kia Increased Its UK Market Share With Reputation
In 2017, Kia Motors UK set out to improve the customer experience across its brand and dealerships.
By partnering with Reputation, Kia has since exceeded its own expectations and consolidated its place as one of Britain’s best-loved automotive brands with a staggering increase in its share of the UK car market.
Watch Kia UK’s David Hart, Customer Experience Manager, at Reputation’s Transform’21 Europe to gain insight into how Reputation’s platform enables the Kia brand and its dealerships to align marketing and CX, make targeted improvements across their customer experience and enhance Kia’s online visibility.
At the start of their journey with Reputation, Kia wanted to:
Kia's Leadership on Reputation's Impact...
"In my opinion, the Reputation platform offers the best solution out there. The platform is great, easy to use, and I really like the modular approach. Our dealers have the power to respond and influence customers’ opinions in real time, from within the Reputation platform."