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In word-of-mouth marketing, one bad story can spread like wildfire, hurting your business standing. The same can happen on the Web, especially with so many consumers relying on reviews to make purchase decisions. Take these three steps to control your company’s online reputation.

Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in Online Reputation Management (ORM) software and Local Listing Management for the enterprise. Fueled by stellar customer reviews, the company ranked high in the enterprise segments across these categories and more, validating its position as a worldwide leader in the industry and category creator of Reputation Experience Management.

Increasingly, car buyers want more content from websites and they don’t expect to divulge their personal details to access information.

When trying to find out when a local bank branch is open, what could be easier than opening the institution’s branch locator, entering a city or ZIP code, and scrolling through the list of results?

Managing online reviews properly is vital for any local business hoping to succeed in the eyes of both Google and the consumer. But sometimes, you might need a little help in keeping on top of the constant stream of customer feedback – and ensuring timely responses, too.