COVID-19 Response Hub

Insights, Tips, Webinars, and Resources

Reputation.com Can Help You Effectively Communicate with Customers and Local Communities


News coverage and increasing concerns over the spread of the COVID-19 (Coronavirus) have created immediate challenges for organisations across industries. Here you’ll find helpful resources and supportive tactics for managing communications effectively with your customers and local communities during this time.

 

ON-DEMAND WEBINAR:

Business Continuity Best Practices

Over 45 minutes, this webinar will provide tips and best practices about Google and GMB, how businesses are bouncing back from COVID-19, and review the key takeaways from Transform’20 – the leading virtual event for digital marketer as well as a 10min live Q&A session with our presenters.

May 28, 2020

Access Here

Business Continuity Best Practices - COVID-19 (GB)
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Best Practices

Platform

Best Practices

Leverage the Reputation.com platform to deliver timely, accurate information and engage effectively with your customers.

Response Macros

Platform

Response Macros

Download a starter document for suggested responses. Craft your own for bulk importing into your account.

COVID-19 post type

Blog Post

COVID-19 post type

Google launched earlier this year a COVID-19 Post type to help businesses quickly update their Google My Business (GMB) pages with coronavirus-related information that affects their operations.

Business Continuity Bundle

Toolkit

Business Continuity Bundle

To help weather the storm, this toolkit provides you with crisis management solutions at no cost for 90 days.

GMB Listing

Report

The Impact of COVID-19 on Google My Business Listings

Understand How COVID-19 Is Affecting Your GMB Listings.

Google Attributes and API Support

Blog Post

Google’s COVID-19 Attributes and API Support

Google launched attributes that help healthcare providers, restaurants and retailers.

VIRTUAL EVENT:

Transform’20 Is Going Virtual!

a must-attend online event for digital marketing and CX leaders in any industry, from Healthcare to Automotive to Property Management and more. You’ll gain invaluable insight into how you can get found and chosen online, and make targeted improvements to your customer’s experience that drive revenue.

May 21, 2020

Free Registration

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Town Hall #1

On-Demand Webinar

Reputation and Social Media Management During COVID-19

Best Practices for Reputation and Social Media Management During COVID-19. This 30-minute session followed by a short Q&A, will provide actionable tips on how you can use your online resources to maintain business continuity.

Checklist restaurants

eBook

Business Continuity Checklist for Hospitality Operators

Use this checklist to make sure you’re taking the necessary steps to inform customers and local communities about how you’re addressing the crisis and temporarily closure.

Protecting Your Brand

Article

Protecting Your Brand

The COVID-19 pandemic has caused individuals and businesses to reassess priorities and, in many cases, change how they go about day-to-day activities. Learn three ways to keep your brand’s reputation intact during the crisis.

Google Posts

Blog Post

Google ‘COVID-19’ Posts

Google launched a COVID-19 Post type to help businesses quickly update their Google My Business (GMB) pages with coronavirus-related information that affects their operations.

Attributes

Blog Post

Google Attributes

Google seeks to make it easier for restaurants to communicate their dining options to customers amid the COVID-19 disruption and rolls out new attributes that restaurants can add or edit on their GMB listings.

Restaurants Blog

Blog Post

Recommendations for Restaurants During COVID-19 Closure

If you’re being affected by the COVID-19 disruption, there are many things you can do to help your customers.

ON-DEMAND WEBINAR:

Online Best Practices During COVID-19 and Beyond

Over 45 minutes, this webinar covers online best practices on Google and social media, and how you can prepare your business to bounce back from the crisis as well as a 10min live Q&A session with our presenters.

Free Registration

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Business Continuity Checklist

Tips & Tricks

Business Continuity Checklist for Automotive Dealerships

Use this checklist to make sure you’re making key updates on Google, Social Media and your Website, to inform customers and local communities about what safety measures your dealerships will implement in the coming months.

Automotive and Google Trends, Plus COVID-19 Tips

On-demand Webinar

Automotive and Google Trends, Plus COVID-19 Tips

View this on-demand webinar to learn trends from leaders in the auto industry and Google to drive dealership visits in 2020. You will also hear five best practices to manage your reputation and social media, with specific tips to help respond to COVID-19.

Automotive Town Hall Meeting

On-demand Webinar

Automotive Town Hall Meeting

View this virtual Town Hall to hear best practices and strategies for responding to increased online communications and social media activity as a result of the COVID-19 crisis. There are also extended discussion around Q&A.

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Entry 001

Tips

8 Tips for Managing COVID-19 Communications with Patients and Local Communities

Here are 8 tips for simplifying communications with patients and the community, and easing the strain on your staff.

Entry 002

On-demand Webinar

Best Practices for Reputation & Social Media Management: COVID-19 Crisis

Watch this on-demand webinar to learn strategies for communicating COVID-19 updates with patients, employees and the community, and see a demo of existing tools that can help.

Entry 003

eBook

COVID-19 Online Communications: Best Practices for Healthcare Organizations

In this ebook, we outline supportive tactics based on proven online reputation and patient experience management strategies that can help healthcare organizations manage communications to patients and communities effectively and efficiently during this time.

Caring For The Caregivers During a Pandemic

On-demand Webinar

Caring For The Caregivers During a Pandemic

How healthcare providers can create a sense of connection and community, even when physical contact is limited. What other healthcare organizations are doing to boost morale among staff using online channels. What sentiment and conversation metrics healthcare organizations should be tracking during this crisis.