Jason Grier

Executive Vice President, Chief Customer Officer

Jun 27, 2019 | Jason Grier

Customer Success: If you’re doing it right, the name says it all. You are genuinely concerned with…

Reputation Score 1 Min read

Jun 25, 2019

Why the Net Promoter Score Is Under Fire

Executive Vice President, Chief Customer Officer

Jun 25, 2019 | Jason Grier

For many businesses, the Net Promoter Score (NPS) has become an important metric for measuring success. But…

Reputation Score

Google 1 Min read

May 7, 2019

Be Found, Be Chosen and Be Better: Welcome to the Feedback Economy

Executive Vice President, Chief Customer Officer

May 7, 2019 | Jason Grier

Businesses now live or die in a Feedback Economy, where your growth depends on how well you…

Google

Customer experience 1 Min read

Mar 27, 2019

Go See the Wizard of Oz: You’re Gonna Need Some Courage

Executive Vice President, Chief Customer Officer

Mar 27, 2019 | Jason Grier

Over the last several weeks, I've talked about how the customer experience world is fundamentally changing. The…

Customer experience 1 Min read

Mar 14, 2019

The Value Gap – And the Dangers of Getting Too Comfortable

Executive Vice President, Chief Customer Officer

Mar 14, 2019 | Jason Grier

When it comes to delivering a great customer experience, have you become a bit too comfortable? If…

Customer experience 1 Min read

Feb 26, 2019

CX Game Changes as New Customer Journey Levels the Field

Executive Vice President, Chief Customer Officer

Feb 26, 2019 | Jason Grier

Unlike the Super Bowl this year, the battle for customers is about to get interesting. That’s because…

Customer experience 1 Min read

Feb 21, 2019

The New Customer Truth: Advocacy Is Leased, and Your Rent Is Due at Every Consumer Touchpoint

Executive Vice President, Chief Customer Officer

Feb 21, 2019 | Jason Grier

Have you tried repeatedly to measure customer sentiment about your brand, only to come up short and…