Bruce McKay

Bruce is the Director of Solution Consulting for Reputation.com's EMEA operations. His team is focused on helping enterprises understand how to combine Online Reputation Management (ORM) with Customer Experience (CX) to generate outcomes like increased customer acquisition, sales revenue, and search engine rankings. Bruce's experience and approach help enterprises of all sizes and industries understand both the application and the result of deploying the Reputation.com platform by focusing on how their customers find them, choose them and translating feedback into improvements in business operations. Bruce has worked for innovative software and consulting companies for the last 20 years, specialising in customer experience, customer engagement, and customer data management. This has enabled Bruce to work with enterprises from most industries and to develop a wide range of skills and perspectives across the customer experience and reputation experience management spectrum.