COVID-19  //  Crisis Communication Support for Healthcare

Offering Strategies for Urgent Communications

Healthcare organizations face unprecedented challenges, as the future healthcare needs of the country have escalated because of COVID-19. Communicating effectively with patients and local communities is essential during this uncertain time to ease fears, ensure communities have access to essential healthcare information and help to slow the virus from spreading is here to help your organization with the right tools and support to communicate quickly and efficiently during this difficult time.

Our Crisis Management Support for Healthcare provides strategies for both new and existing customers including:

  • Share critical COVID-19 updates and information on Google with patients and local communities about where and when to receive care.
  • Create and manage a customized locator tool on your website to connect consumers with COVID-19 sites of care including testing sites, virtual care, fever clinics, etc.
  • Stay up to date with ongoing changes in online communication channels from our healthcare experts. Request one-on-one consultations to create custom strategies for your organization.


  • Google My Business Management
  • Optimize customer communication across your Google My Business location pages**
  • Fee Per Location – Requires a Business Listings Subscription
  • Create and manage Google Posts to share the most important information with consumers
  • Update Description to reflect changing services or redirect patients to alternate locations
  • Update Hours to “Temporarily Closed”
  • Indicate COVID-19 testing sites (when available from Google)
  • Update Google My Business listings with URL for virtual care option
  • Update Google My Business with URL for COVID-19 info
  • COVID-19 Location Finder
  • Create a searchable map with COVID-19 locations to help patients find the right type of care during the crisis.
  • Free for one year for current costumers

    50% off for new customers

  • COVID-19 Location Finder to connect consumers to sites, virtual care, fever clinics, etc.
  • Searchable Widget will display on your organization’s website (i.e. COVID-19 updates page)
  • Dynamic updates to display ever-changing information for the community
  • Additional Services Available
    at No Cost for 90 Days
  • Feedback Insights:
    Monitor volume and location of feedback related to “COVID-19,” “Corona,” “Virus” and other key terms (for surveys + reviews). Understand related sentiment and location impacts.
  • Social Publishing & Listening:
    Create and publish location-specific content. Analyze and report on social engagement. Monitor posts and respond on Facebook, Instagram, Twitter (unlimited social accts).

**Google is also managing demand and capacity in a dynamic situation, for all its services. Please work with your AE or CSM to understand the availability of Google GMB features.



Learn More

To get started, simply complete the form below and we’ll reach out quickly to schedule a conversation. If you’re an existing customer, we’ll route your request to your Customer Success Manager so they can follow up with you.