The 2021 Auto Report is Here
Read Now!

Press Releases

Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups

Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year …

Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups Read More »

Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe

Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year and ranks the top …

Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe Read More »

Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation

Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management. LIVERPOOL, U.K. – September 28, 2021 – An exclusive study by CGA, the world’s leading data, research and insight consultancy for the out of home leisure market, commissioned in …

Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation Read More »

Reputation Welcomes Andrew Geisse as Vice President of Sales

REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization as vice president of sales, leading the commercial sales organization. This comes as Reputation continues to experience accelerated global growth across new industries and segments, especially in mid-market.  Reporting to …

Reputation Welcomes Andrew Geisse as Vice President of Sales Read More »

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon

Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team by hiring the organization’s first-ever Chief Ecosystem Officer Brent Nixon. In this newly-created …

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon Read More »

Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience

Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing  REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the global leader in reputation experience management (RXM), today released findings from its 2021 Property Management Reputation Report, which analyzed more than more than 80,000 multifamily residential properties across the U.S. …

Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience Read More »

Reputation Adds Messenger API Support for Instagram

Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. …

Reputation Adds Messenger API Support for Instagram Read More »

Reputation Debuts Reputation Score Portal at Transform ‘21 North America

 Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health care  REDWOOD CITY, CALIF. — May 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today at Transform ‘21 North America unveiled the Reputation Score Portal, the …

Reputation Debuts Reputation Score Portal at Transform ‘21 North America Read More »

Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions

Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance improvement company in the country, that certifies Reputation as a supplier in Vizient’s group purchasing (GPO) network. The contract will enable Vizient members …

Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions Read More »

Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report

REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as …

Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report Read More »

Study Finds That Marketers View Unstructured Data as the Next Generation of CX

REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on …

Study Finds That Marketers View Unstructured Data as the Next Generation of CX Read More »

Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions

REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that takes in customer messages from a range of popular messaging applications and services, allowing businesses to respond from one centralized location. With Messaging, businesses can engage with …

Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions Read More »

Reputation Promotes Shannon Nash to Chief Financial Officer

REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash, CPA, Esq., to Chief Financial Officer (CFO). In this role, Nash will elevate the organization’s financial performance and exponential growth trajectory through a leadership style that emphasizes process, innovation and …

Reputation Promotes Shannon Nash to Chief Financial Officer Read More »

Reputation Acquires Nuvi, Leader in Social Customer Experience

REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next …

Reputation Acquires Nuvi, Leader in Social Customer Experience Read More »

Reputation Welcomes Floyd Watson as Vice President, Field Operations

REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company as vice president of field operations. In this role, Watson will draw on his extensive experience in sales operations, finance and corporate strategy to further build out the company’s operational …

Reputation Welcomes Floyd Watson as Vice President, Field Operations Read More »

Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary

REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel and corporate secretary. In this role, Hernández will draw on her extensive experience leading in-house teams and serving as a strategic advisor to global software and SaaS companies to oversee …

Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary Read More »

2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google

REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks the top 15 U.S. healthcare systems using Reputation’s proprietary Reputation Score and also takes a snapshot of overall patient sentiment based on their experiences with healthcare providers. After analyzing 348,000 …

2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google Read More »

Reputation Welcomes Dave Mingle as Vice President of Customer Experience

REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience. In this role, Mingle will lead Reputation’s global customer experience practice and will serve on the company’s executive team. Mingle’s appointment is in direct response …

Reputation Welcomes Dave Mingle as Vice President of Customer Experience Read More »

G2 Reveals Best Software Companies for 2021: Reputation Earns Spot on List

REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2, the largest software marketplace and review platform, to its Top 100 Software list as part of the organization’s annual Best Software Awards. Reputation ranked #80 on the annual list. Akin …

G2 Reveals Best Software Companies for 2021: Reputation Earns Spot on List Read More »

Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open

REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available today to Reputation customers, the Reputation platform now incorporates Reputation Score X, Experience Insights and Feedback Anywhere — among other capabilities — in a single, comprehensive platform. Along with refreshed …

Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open Read More »

Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth

REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of “new year, new you,” the company is dropping the “.com” and refreshing its name to Reputation. With this update, Reputation illustrates its growth and commitment to meeting the moment with …

Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth Read More »

Reputation.com Now Available in Google Cloud Marketplace

REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available in Google Cloud Marketplace. Customers worldwide can now access the Reputation.com platform as part of their tech stack, allowing businesses to transform feedback into a competitive advantage to enhance their …

Reputation.com Now Available in Google Cloud Marketplace Read More »

Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth

REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott Barmmer as chief revenue officer. Barmmer is known for building world-class sales organizations and will tap into his deep history of scaling companies for exponential growth through a data-driven approach …

Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth Read More »

Reputation.com Welcomes Jen Bruno to Lead Human Resources

REDWOOD CITY, Calif., Jan. 11, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today named Jen Bruno as the company’s vice president of human resources. In this role, Bruno will draw on her extensive experience to recruit, train and retain talented employees while creating …

Reputation.com Welcomes Jen Bruno to Lead Human Resources Read More »

Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2

REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named a “Leader” in experience management software, online reputation management software, and social media suites, based on its high levels of customer satisfaction and likeliness to …

Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2 Read More »

Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X

Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December 7, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today unveiled Reputation Score X, a next-generation reputation measurement tool that showcases …

Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X Read More »

Reputation.com Awarded Two New Innovative Patents That Make Creating Targeted Social Ads Simple

REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today that it has been granted two additional patents covering its online reputation management technology. The patents, “Customized Allocation Framework” and “Customized Targeting Framework,” bring the company’s total number of patents …

Reputation.com Awarded Two New Innovative Patents That Make Creating Targeted Social Ads Simple Read More »

Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update”

Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase in Sales REDWOOD CITY, Calif. — OCTOBER 26, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released an updated analysis …

Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update” Read More »

Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews

Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, announced today the launch of Review Booster, a new and improved solution package that …

Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews Read More »

Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2

Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in Online Reputation Management, Social Media Suites and …

Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2 Read More »

Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration

Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released the findings of its 2020 Property Management Reputation Report, which analyzed …

Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration Read More »

Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year

Significant revenue growth, dominance in RXM combine to cement Reputation.com’s place among top companies on Inc.’s annual list REDWOOD CITY, Calif. — August 13, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named to the 2020 Inc. 5000 list, Inc. magazine’s …

Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year Read More »

Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer

REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Shannon Nash, CPA, Esq., as Chief Accounting Officer. In this role, Nash will tap into her history of scaling companies for growth through strong financial and operations …

Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer Read More »

Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2

As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 23, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in …

Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2 Read More »

Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth

Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced three new innovative products: Reputation Score X, a next-generation tool that combines at-a-glance performance metrics with prescriptive …

Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth Read More »

Reputation.com Reveals Speakers for Virtual Transform ’20

Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the full lineup of speakers for Transform ’20, the premier …

Reputation.com Reveals Speakers for Virtual Transform ’20 Read More »

Reputation.com Granted Additional Patents to Underscore Leadership in Online Reputation Management

Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete cloud-based enterprise reputation and customer experience management platform, today announced that it has been granted three additional patents covering its online reputation management technology. The patents, “SMS-Based Review Requests,” “Automatic …

Reputation.com Granted Additional Patents to Underscore Leadership in Online Reputation Management Read More »

Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak

Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services and Treatment REDWOOD CITY, Calif. — APRIL 14, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today rolled out its …

Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak Read More »

Reputation.com Announces Amir Jafari as Chief Financial Officer

New Addition to Leadership Team Underscores the Company’s Commitment to Innovation and Teamwork, Along with Sustained Financial Growth REDWOOD CITY, Calif. — April 8, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today named Amir Jafari as the company’s new CFO. In this role, Jafari …

Reputation.com Announces Amir Jafari as Chief Financial Officer Read More »

Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer

Company Committed to Creating Experienced, High-Performing Team Focused on Helping Brands Prioritize Customer Experience REDWOOD CITY, Calif. — MARCH 11, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the appointment of Rebecca Biestman as the company’s new CMO. In this role, Biestman will …

Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer Read More »

It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results

Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation Score Portal Helps Dealerships Track and Compare Scores REDWOOD CITY, Calif., and LAS VEGAS — NADA SHOW 2020 — February 14, 2020 — Reputation.com, provider of the first and only …

It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results Read More »

Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy

Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will hold a webinar, “Re-Imagining Customer Experience in the Feedback Economy,” on …

Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy Read More »

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution

Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale REDWOOD CITY, Calif. — DECEMBER 11, 2019 —  Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The …

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution Read More »

Reputation.com Releases 2019 Retail Reputation Report

Retailers who improved their Reputation Score the most saw 3X higher sales growth compared to low performers REDWOOD CITY, Calif. — November 26, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Reputation Report. An in-depth analysis of online reputation for …

Reputation.com Releases 2019 Retail Reputation Report Read More »

Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award

Distinction Lauds Company With “Best Overall Internet” Distinction REDWOOD CITY, Calif. — November 20, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it was selected as a winner in the 2019 eHealthcare Leadership Awards’ “Best Overall Internet” category. Selected from among roughly 1,000 …

Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award Read More »

Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019

REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at SMX East with a breakout session titled, “Managing Reviews On Multiple Local Platforms.” The session will be held at the event on Thursday, November 14. Data …

Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019 Read More »

Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019

Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at Forrester Research’s CX Europe 2019 with a breakout session …

Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019 Read More »

Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019

Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference REDWOOD CITY, Calif. — October 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will lead a conference keynote and breakout session that demonstrate how …

Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019 Read More »

Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019

Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at CX SF 2019 with a breakout session titled, “CX Re-Imagined: A …

Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019 Read More »

TenFour Boosts Customer Success Initiatives With Reputation.com

TenFour Boosts Customer Success Initiatives With Reputation.com REDWOOD CITY, Calif. — October 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in …

TenFour Boosts Customer Success Initiatives With Reputation.com Read More »

Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019

Reputation.com Showcases Expertise in Online Reputation Management at G2’s first-ever, one-day-only conference REDWOOD CITY, Calif. — September 11, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at REACH 2019 with a breakout session titled, “Leveraging G2 to Win in Today’s Feedback …

Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019 Read More »

Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth

Dealerships that Manage their Reputations Increase Average Sales Volume by up to 10% REDWOOD CITY, Calif. — August 19, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Auto Reputation Report. The report is an in-depth analysis of online reputation for the …

Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth Read More »

Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies

Numerous milestones, strategic partnerships and 200% revenue growth help land ORM and CX leader a spot among the top half of Inc.’s prestigious list REDWOOD CITY, Calif. — August 15, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been included on …

Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies Read More »

Reputation.com Secures Top Spot in G2 Crowd’s Leader Quadrant for Enterprise Online Reputation Management

As the Highest-Ranking Vendor in Both Online Reputation and Brand Data Management Software for Enterprise, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 25, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been named the “Leader” by …

Reputation.com Secures Top Spot in G2 Crowd’s Leader Quadrant for Enterprise Online Reputation Management Read More »

Reputation.com Releases 2019 Retail Banking Reputation Report

Banks with Low Reputation Scores Can Benefit by Implementing Key Online Reputation Management Strategies and Monitoring Reputation Score REDWOOD CITY, Calif. — June 13, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Banking Reputation Report, an in-depth analysis of online data …

Reputation.com Releases 2019 Retail Banking Reputation Report Read More »

Reputation.com CEO Joe Fuca Unveils Vision for Success in the Feedback Economy at Transform ’19 Conference

REDWOOD CITY, Calif. — MAY 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today highlights CEO Joe Fuca’s vision for success in the Feedback Economy as presented at Transform ’19. The Feedback Economy emerged as a dominant theme throughout the conference, resonating with almost …

Reputation.com CEO Joe Fuca Unveils Vision for Success in the Feedback Economy at Transform ’19 Conference Read More »

Reputation.com Discusses Creating Value From Reputation Management at the 24th Annual Healthcare Marketing & Physician Strategies Summit

Reputation.com Vice President of Strategic Partners Jon Schepke Will Co-Present With Ascension Senior Director of Experience Optimization Annie Haarmann REDWOOD CITY, Calif. — May 21, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation in the 24th Annual Healthcare Marketing & Physician …

Reputation.com Discusses Creating Value From Reputation Management at the 24th Annual Healthcare Marketing & Physician Strategies Summit Read More »

Reputation.com Adds Google Services to Its Comprehensive Suite for Enterprise Reputation Management

Category Pioneer and Leader Expands Strategic Relationship With Google to Boost Business Results for Enterprises, Online and On Site French version German version SAN DIEGO, Calif. — TRANSFORM 2019 — May 9, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the addition of …

Reputation.com Adds Google Services to Its Comprehensive Suite for Enterprise Reputation Management Read More »

Reputation.com Ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd

Customers Zero In on Platform’s Ease of Use, Reporting Features, Support Team As Benefits That Drive Top Ranking REDWOOD CITY, Calif. — May 2, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has ranked No. 1 in Enterprise Online Reputation Management by …

Reputation.com Ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd Read More »

Reputation.com 2019 Healthcare Reputation Report Now Available

Reputation.com’s 2019 Healthcare Reputation Report Makes Case for Investingin Reputation Management as a Key Element in Improving Patient Experience and Revenue REDWOOD CITY, Calif. — MARCH 19, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today released its 2019 Healthcare Reputation Report, which gauges online patient sentiment about their experiences …

Reputation.com 2019 Healthcare Reputation Report Now Available Read More »

Reputation.com Quantifies Impact of Online Customer Voice in Speaking Session at eTail West 2019

Leader in Online Reputation Management Unveils Retailer Rankings From Its Annual Retail Reputation Report, Discusses How Retailers Can Improve Customer Experience During Presentation REDWOOD CITY, Calif. — FEBRUARY 20, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced its participation in the eTail West 2019 show with a speaking …

Reputation.com Quantifies Impact of Online Customer Voice in Speaking Session at eTail West 2019 Read More »

Reputation.com Debuts Google Seller Ratings for Auto at 2019 NADA Show

New Customer Engagement Capabilities Help Dealers Increase Qualified Lead Volume and Auto Sales REDWOOD CITY, Calif. — JANUARY 23, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced Google Seller Ratings (GSR) for Auto to drive leads, engage car buyers, and yield more sales for auto dealerships. Now available …

Reputation.com Debuts Google Seller Ratings for Auto at 2019 NADA Show Read More »

Patric Wiesmann Joins Reputation.com as GM for Healthcare and Life Sciences

Experienced Industry Leader Will Help Establish Global Presence and Drive Additional Momentum Across Multiple Segments in Healthcare, Life Sciences REDWOOD CITY, Calif. — JANUARY 9, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced the addition of Patric Wiesmann to its executive team. As the company’s general manager for …

Patric Wiesmann Joins Reputation.com as GM for Healthcare and Life Sciences Read More »

2018 Retail Reputation Report Ranks Major Chains for In-Store Experience

Analysis of 4.7 Million Consumer Reviews Reveals Chains with Higher Reputation Scores Have 3.9 Percent Higher Annual Store Sales Growth REDWOOD CITY, Calif. — NOVEMBER 21, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today unveiled its 2018 Retail Reputation Report, which details consumer sentiment about in-store experiences with different …

2018 Retail Reputation Report Ranks Major Chains for In-Store Experience Read More »

Reputation.com CEO Joe Fuca to Speak at HCIC 2018

Presentation Will Provide Best Practices for Managing Online Reputation to Drive Business, Gain Valuable Insight Into Customer Experience REDWOOD CITY, Calif. — NOVEMBER 6, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced its CEO, Joe Fuca, will speak at the 22nd annual Healthcare Internet Conference (HCIC), held November …

Reputation.com CEO Joe Fuca to Speak at HCIC 2018 Read More »

Reputation.com’s Cassie Tod Named Among 2018’s Top Women Leaders in SaaS

The SaaS Report’s Annual List Celebrates the Accomplishments of Women in SaaS, Software and the Broader Technology Field REDWOOD CITY, Calif. — NOVEMBER 1, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced that Vice President of Customer Success Cassie Tod has been named to The SaaS Report’s Top …

Reputation.com’s Cassie Tod Named Among 2018’s Top Women Leaders in SaaS Read More »

Reputation.com Builds Out World Class Executive Team, Adds McAfee Veteran Jason Grier as EVP and Chief Customer Officer

Seasoned Executive Fills New Strategic Role to Bolster Customer Loyalty and Build World-Class Support Infrastructure French version German version Spanish version REDWOOD CITY, Calif. — OCTOBER 18, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today named Jason Grier its new executive vice president and chief customer officer. Grier is …

Reputation.com Builds Out World Class Executive Team, Adds McAfee Veteran Jason Grier as EVP and Chief Customer Officer Read More »

J.D. Power and Reputation.com Create Alliance, Integrating Social Media & Reputation Management with Strategic Customer Experience Solutions

Alliance is Latest Action by J.D. Power to Expand Customer Experience Ecosystem French version German version Spanish version COSTA MESA and REDWOOD CITY, Calif. – OCTOBER 16, 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D. Power has taken another step in building a digital ecosystem that will enable brands …

J.D. Power and Reputation.com Create Alliance, Integrating Social Media & Reputation Management with Strategic Customer Experience Solutions Read More »

Reputation.com Announces Former DocuSign and FinancialForce Executive Chris Lee as EVP of Worldwide Sales

Enterprise Sales Veteran Adds Executive Firepower to Help Accelerate International Growth French version German version Spanish version REDWOOD CITY, Calif. — OCTOBER 11, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today named Chris Lee its new executive vice president of Worldwide Sales. Lee brings Reputation.com a strong track record …

Reputation.com Announces Former DocuSign and FinancialForce Executive Chris Lee as EVP of Worldwide Sales Read More »

Reputation.com Announces Joe Fuca as Chief Executive Officer

Seasoned SaaS Leader Will Focus on Enterprise Client Success by Scaling Reputation.com’s Industry-Leading Reputation and Customer Experience Platform During Accelerated Growth Phase REDWOOD CITY, Calif. — AUGUST 21, 2018 —  Reputation.com, the first and only complete reputation and customer experience management platform for enterprise, today welcomes industry veteran Joe Fuca, a former DocuSign senior vice …

Reputation.com Announces Joe Fuca as Chief Executive Officer Read More »

Study: Tenants Talk Most About Customer Service When Posting Online Reviews of Apartments

By Applying Artificial Intelligence to More Than 400,000 Online Reviews, Reputation.com’s 2018 Property Management Reputation Report Finds More Than a Third of All Comments Are About Service-Related Topics REDWOOD CITY, Calif.AUGUST 16, 2018  Reputation.com, the first and only complete reputation and customer experience management platform for enterprise, has released its Property Management Reputation Report, revealing how …

Study: Tenants Talk Most About Customer Service When Posting Online Reviews of Apartments Read More »

Reputation.com Continues Three-Year Growth Streak with Annual Revenue Increase Above 50 Percent

Growing Product Line, Geographic Expansion and Customer Obsession Meet Rising Demand REDWOOD CITY, Calif., JULY 17, 2018 Reputation.com, the first and only complete online reputation management (ORM) platform for enterprise, today announced significant momentum to start the second half of the year, with annual revenue growth exceeding 50 percent, more than 800 enterprise accounts, and …

Reputation.com Continues Three-Year Growth Streak with Annual Revenue Increase Above 50 Percent Read More »

Reputation.com to Host Transform 2018 Conference Series May 17-18

Key Insights on the Power of Online Reputation Management for Marketers REDWOOD CITY, Calif., May 7, 2018 – Reputation.com, the first and only complete Online Reputation Management (ORM) platform for enterprise organizations, today announced its third annual conference series, Transform 2018. Under the theme “Own the Experience,” Transform will be held May 17-18, 2018, at the …

Reputation.com to Host Transform 2018 Conference Series May 17-18 Read More »

Reputation.com accélère son expansion européenne une nouvelle fois avec l’ouverture d’une antenne en France

Reputation.com continue sa croissance européenne Après l’Espagne, le Portugal, le Royaume-Uni, l’Irlande, l’Allemagne, l’Autriche et la Suisse, l’ouverture de nouveaux bureaux en France vient compléter la présence européenne de l’entreprise. REDWOOD CITY, Californie — 26 avril 2018 — Reputation.com, plateforme leader de gestion de l’eréputation pour les entreprises, annonce aujourd’hui l’accélération de sa croissance en …

Reputation.com accélère son expansion européenne une nouvelle fois avec l’ouverture d’une antenne en France Read More »

Reputation.com acelera el crecimiento europeo con nuevas oficinas regionales en España y Portugal

Reputation.com sigue afianzando su crecimiento en Europa Las nuevas oficinas en España y Portugal refuerzan la presencia europea de la empresa, ya asentada en Reino Unido, Francia, Irlanda, Alemania, Austria y Suiza. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) — Reputation.com, la primera y única plataforma completa de gestión de la reputación en la …

Reputation.com acelera el crecimiento europeo con nuevas oficinas regionales en España y Portugal Read More »

Reputation.com Accelerates European Growth With New Regional Offices in Spain and Portugal

Reputation.com Further Expands European Growth New Offices in Spain and Portugal Complement the Company’s European Presence in U.K., France, Ireland, Germany, Austria and Switzerland. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) — Reputation.com, the first and only complete Online Reputation Management (ORM) platform for the enterprise, today announced it is further accelerating its growth …

Reputation.com Accelerates European Growth With New Regional Offices in Spain and Portugal Read More »

Reputation.com Further Accelerates European Growth With New Regional Office in France

Reputation.com Further Expands European Growth New Office in France Complements the Company’s European Presence in Spain, Portugal, U.K., Ireland, Germany, Austria and Switzerland. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) – Reputation.com, the first and only complete Online Reputation Management (ORM) platform for the enterprise, today announced it is further accelerating its growth in Europe …

Reputation.com Further Accelerates European Growth With New Regional Office in France Read More »

Reputation.com Announces the First Integrated Directory Management Solution for Enterprise

Acquisition of SIM Partners ensures that consumers find the information they need REDWOOD CITY, Calif. – February 28, 2018 – Reputation.com, the first and only complete Online Reputation Management (ORM) platform, today accelerated its category momentum with the acquisition of SIM Partners, whose proven Directory Management technology deepens and augments Reputation.com’s own capabilities. Reputation.com’s SaaS platform …

Reputation.com Announces the First Integrated Directory Management Solution for Enterprise Read More »

Reputation.com Introduces Unified Customer Experience Solution

REDWOOD CITY, Calif. – November 30, 2017 – Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation.com Surveys: the industry’s first comprehensive customer experience solution that captures customer insights from web and SMS surveys, online reviews, and social media channels, all on a single platform. The Surveys solution, integrated with the company’s Reviews …

Reputation.com Introduces Unified Customer Experience Solution Read More »

2017 Retail Reputation Report Reveals Best and Worst Brands for In-Store Experience

Redwood City, Calif. –  Nov. 22, 2017 – Today Reputation.com released its 2017 Retail Reputation Report, revealing which retailers lead – and which lag – on the aspects of in-store experience most frequently cited by consumers in online reviews, including wait times, quality of service, value, staff competence and other key customer satisfaction factors. The 2017 …

2017 Retail Reputation Report Reveals Best and Worst Brands for In-Store Experience Read More »

Reputation.com Accelerates European Expansion

REDWOOD CITY, CA–(Marketwired – Nov 8, 2017) – Reputation.com, the world’s leading Online Reputation Management (ORM) platform, with customers spanning 100 countries and 77 industry verticals, today announced the opening of operations in Central Europe to accommodate the company’s rapid growth in the European theatre. The offices, based in Germany, cover the markets of Germany, …

Reputation.com Accelerates European Expansion Read More »

Reputation.com Wins Platinum Award at 21st Annual Healthcare Internet Conference

REDWOOD CITY, CA — June 31, 2017 — Reputation.com — the leading Online Reputation Management (ORM) platform — today announced that the company won the Platinum Award as part of the eHealthcare Leadership Awards at the 21st Annual Healthcare Internet Conference in Austin, Texas. Reputation.com was named the first place winner among “Business and Process Improvement” applications by …

Reputation.com Wins Platinum Award at 21st Annual Healthcare Internet Conference Read More »

Better Online Reviews Drive Improvement in HCAHPS Scores

REDWOOD CITY, CA — June 15, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a groundbreaking healthcare research study showing that better online reviews of doctors and healthcare facilities lead to better HCAHPS scores. “This is a serious call-to-action for healthcare organizations to focus on …

Better Online Reviews Drive Improvement in HCAHPS Scores Read More »

Reputation.com Unveils a New Mobile App to Boost Customer Reviews by Up to 15x

REDWOOD CITY, CA — May 17, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows frontline employees to invite customers to share their experience on major review sites by sending them a text message immediately after a service, a transaction, or a visit. Reputation Live …

Reputation.com Unveils a New Mobile App to Boost Customer Reviews by Up to 15x Read More »

Healthcare Marketing Director Lindsay Neese Burton Brings Significant Healthcare Marketing Strategy Expertise to Reputation.com

REDWOOD CITY, CA — May 2, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, announced today the addition of a highly experienced Healthcare Marketing Director to further guide the adoption of Online Reputation Management (ORM) technology by hospitals and physicians. Lindsay Neese Burton, who has worked across a broad segment of the healthcare industry, will …

Healthcare Marketing Director Lindsay Neese Burton Brings Significant Healthcare Marketing Strategy Expertise to Reputation.com Read More »

Reputation.com Announces New Funding from Heritage Group

REDWOOD CITY, Calif.(Mar 28, 2017) — Reputation.com, the leading Online Reputation Management (ORM) platform, today announced the closing of its latest financing round with funding from Heritage Group. The investment comes from Heritage’s second Healthcare Innovation Fund, which is backed by 14 leading healthcare organizations in the United States, including Adventist Health System, Community Health …

Reputation.com Announces New Funding from Heritage Group Read More »

Reputation.com Accelerates Growth with $20M Investment Led by Strategic Healthcare Fund

REDWOOD CITY, Calif., (Jan. 5, 2017 ) — Reputation.com, the leading provider of Online Reputation Management (ORM) technology and services, today announced that it has received a significant investment from Ascension Ventures, a prominent strategic healthcare fund which is funded by many of the nation’s leading non-profit health care systems. Together with additional investments from existing …

Reputation.com Accelerates Growth with $20M Investment Led by Strategic Healthcare Fund Read More »

Reputation.com Adds Comprehensive Social Media Targeting Capability to Enterprise Platform

Reputation.com, the leading provider of online reputation management technology and services, today launched new social media capability on its enterprise platform. The new Social Media module helps brands to better target local customers by building and managing a robust social presence tailored to thousands of individual business locations at the community level. Reputation.com’s Social Media …

Reputation.com Adds Comprehensive Social Media Targeting Capability to Enterprise Platform Read More »

Founder Michael Fertik transitions to new role as Executive Chairman

The below is a brief note from outgoing CEO and Founder Michael Fertik, as he transitions to a new role as Executive Chairman. Hello! I have big news to share – after 10 years of founding and leading Reputation.com, I’m moving to the brand-new role of Executive Chairman. I’m thrilled to say that Shrey Bhatia will …

Founder Michael Fertik transitions to new role as Executive Chairman Read More »

Reputation.com Welcomes New Chief Product Officer Pascal Bensoussan

Reputation.com, the leader in online reputation management technology and services, welcomes Pascal Bensoussan as its new Chief Product Officer and member of the senior executive leadership team. In this role, he’ll focus on leading the overall vision, strategy, roadmap, and go-to-market plans for Reputation.com’s enterprise platform. Bensoussan comes to Reputation.com with 18 years of experience …

Reputation.com Welcomes New Chief Product Officer Pascal Bensoussan Read More »

Reputation.com Wins Fifth Consecutive Stevie Award for Customer Service

The Stevie® Awards are business awards that recognize excellence from both individuals and organizations, chiefly in sales and customer service. Created in 2002, the Stevies have become a guidepost for the most service-minded companies around the globe. This year’s results are in and it’s official: 2015 marks the fifth year that Reputation.com’s Customer Support department …

Reputation.com Wins Fifth Consecutive Stevie Award for Customer Service Read More »

Request a Demo

Interested in a Partnership?Learn more here

Loading your results...