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Press Releases

Reputation Adds Messenger API Support for Instagram

Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. …

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Reputation Debuts Reputation Score Portal at Transform ‘21 North America

 Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health care  REDWOOD CITY, CALIF. — May 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today at Transform ‘21 North America unveiled the Reputation Score Portal, the …

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Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions

Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance improvement company in the country, that certifies Reputation as a supplier in Vizient’s group purchasing (GPO) network. The contract will enable Vizient members …

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Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report

REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as …

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Study Finds That Marketers View Unstructured Data as the Next Generation of CX

REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on …

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Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions

REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that takes in customer messages from a range of popular messaging applications and services, allowing businesses to respond from one centralized location. With Messaging, businesses can engage with …

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Reputation Promotes Shannon Nash to Chief Financial Officer

REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash, CPA, Esq., to Chief Financial Officer (CFO). In this role, Nash will elevate the organization’s financial performance and exponential growth trajectory through a leadership style that emphasizes process, innovation and …

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Reputation Acquires Nuvi, Leader in Social Customer Experience

REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next …

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Reputation Welcomes Floyd Watson as Vice President, Field Operations

REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company as vice president of field operations. In this role, Watson will draw on his extensive experience in sales operations, finance and corporate strategy to further build out the company’s operational …

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Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary

REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel and corporate secretary. In this role, Hernández will draw on her extensive experience leading in-house teams and serving as a strategic advisor to global software and SaaS companies to oversee …

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2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google

REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks the top 15 U.S. healthcare systems using Reputation’s proprietary Reputation Score and also takes a snapshot of overall patient sentiment based on their experiences with healthcare providers. After analyzing 348,000 …

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