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Patric Wiesmann Joins Reputation.com as GM for Healthcare and Life Sciences

Experienced Industry Leader Will Help Establish Global Presence and Drive Additional Momentum Across Multiple Segments in Healthcare, Life Sciences REDWOOD CITY, Calif. — JANUARY 9, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced the addition of Patric Wiesmann to its executive team. As the company’s general manager for …

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2018 Retail Reputation Report Ranks Major Chains for In-Store Experience

Analysis of 4.7 Million Consumer Reviews Reveals Chains with Higher Reputation Scores Have 3.9 Percent Higher Annual Store Sales Growth REDWOOD CITY, Calif. — NOVEMBER 21, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today unveiled its 2018 Retail Reputation Report, which details consumer sentiment about in-store experiences with different …

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Reputation.com CEO Joe Fuca to Speak at HCIC 2018

Presentation Will Provide Best Practices for Managing Online Reputation to Drive Business, Gain Valuable Insight Into Customer Experience REDWOOD CITY, Calif. — NOVEMBER 6, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced its CEO, Joe Fuca, will speak at the 22nd annual Healthcare Internet Conference (HCIC), held November …

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Reputation.com’s Cassie Tod Named Among 2018’s Top Women Leaders in SaaS

The SaaS Report’s Annual List Celebrates the Accomplishments of Women in SaaS, Software and the Broader Technology Field REDWOOD CITY, Calif. — NOVEMBER 1, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced that Vice President of Customer Success Cassie Tod has been named to The SaaS Report’s Top …

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Reputation.com Builds Out World Class Executive Team, Adds McAfee Veteran Jason Grier as EVP and Chief Customer Officer

Seasoned Executive Fills New Strategic Role to Bolster Customer Loyalty and Build World-Class Support Infrastructure French version German version Spanish version REDWOOD CITY, Calif. — OCTOBER 18, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today named Jason Grier its new executive vice president and chief customer officer. Grier is …

Reputation.com Builds Out World Class Executive Team, Adds McAfee Veteran Jason Grier as EVP and Chief Customer Officer Read More »

J.D. Power and Reputation.com Create Alliance, Integrating Social Media & Reputation Management with Strategic Customer Experience Solutions

Alliance is Latest Action by J.D. Power to Expand Customer Experience Ecosystem French version German version Spanish version COSTA MESA and REDWOOD CITY, Calif. – OCTOBER 16, 2018 — Continuing to build the industry’s leading-edge, most comprehensive customer experience solution, J.D. Power has taken another step in building a digital ecosystem that will enable brands …

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Reputation.com Announces Former DocuSign and FinancialForce Executive Chris Lee as EVP of Worldwide Sales

Enterprise Sales Veteran Adds Executive Firepower to Help Accelerate International Growth French version German version Spanish version REDWOOD CITY, Calif. — OCTOBER 11, 2018 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today named Chris Lee its new executive vice president of Worldwide Sales. Lee brings Reputation.com a strong track record …

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Reputation.com Announces Joe Fuca as Chief Executive Officer

Seasoned SaaS Leader Will Focus on Enterprise Client Success by Scaling Reputation.com’s Industry-Leading Reputation and Customer Experience Platform During Accelerated Growth Phase REDWOOD CITY, Calif. — AUGUST 21, 2018 —  Reputation.com, the first and only complete reputation and customer experience management platform for enterprise, today welcomes industry veteran Joe Fuca, a former DocuSign senior vice …

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Study: Tenants Talk Most About Customer Service When Posting Online Reviews of Apartments

By Applying Artificial Intelligence to More Than 400,000 Online Reviews, Reputation.com’s 2018 Property Management Reputation Report Finds More Than a Third of All Comments Are About Service-Related Topics REDWOOD CITY, Calif.AUGUST 16, 2018  Reputation.com, the first and only complete reputation and customer experience management platform for enterprise, has released its Property Management Reputation Report, revealing how …

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Reputation.com Continues Three-Year Growth Streak with Annual Revenue Increase Above 50 Percent

Growing Product Line, Geographic Expansion and Customer Obsession Meet Rising Demand REDWOOD CITY, Calif., JULY 17, 2018 Reputation.com, the first and only complete online reputation management (ORM) platform for enterprise, today announced significant momentum to start the second half of the year, with annual revenue growth exceeding 50 percent, more than 800 enterprise accounts, and …

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Reputation.com to Host Transform 2018 Conference Series May 17-18

Key Insights on the Power of Online Reputation Management for Marketers REDWOOD CITY, Calif., May 7, 2018 – Reputation.com, the first and only complete Online Reputation Management (ORM) platform for enterprise organizations, today announced its third annual conference series, Transform 2018. Under the theme “Own the Experience,” Transform will be held May 17-18, 2018, at the …

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Reputation.com accélère son expansion européenne une nouvelle fois avec l’ouverture d’une antenne en France

Reputation.com continue sa croissance européenne Après l’Espagne, le Portugal, le Royaume-Uni, l’Irlande, l’Allemagne, l’Autriche et la Suisse, l’ouverture de nouveaux bureaux en France vient compléter la présence européenne de l’entreprise. REDWOOD CITY, Californie — 26 avril 2018 — Reputation.com, plateforme leader de gestion de l’eréputation pour les entreprises, annonce aujourd’hui l’accélération de sa croissance en …

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Reputation.com acelera el crecimiento europeo con nuevas oficinas regionales en España y Portugal

Reputation.com sigue afianzando su crecimiento en Europa Las nuevas oficinas en España y Portugal refuerzan la presencia europea de la empresa, ya asentada en Reino Unido, Francia, Irlanda, Alemania, Austria y Suiza. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) — Reputation.com, la primera y única plataforma completa de gestión de la reputación en la …

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Reputation.com Accelerates European Growth With New Regional Offices in Spain and Portugal

Reputation.com Further Expands European Growth New Offices in Spain and Portugal Complement the Company’s European Presence in U.K., France, Ireland, Germany, Austria and Switzerland. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) — Reputation.com, the first and only complete Online Reputation Management (ORM) platform for the enterprise, today announced it is further accelerating its growth …

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Reputation.com Further Accelerates European Growth With New Regional Office in France

Reputation.com Further Expands European Growth New Office in France Complements the Company’s European Presence in Spain, Portugal, U.K., Ireland, Germany, Austria and Switzerland. REDWOOD CITY, Calif., April 26, 2018 (GLOBE NEWSWIRE) – Reputation.com, the first and only complete Online Reputation Management (ORM) platform for the enterprise, today announced it is further accelerating its growth in Europe …

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Reputation.com Announces the First Integrated Directory Management Solution for Enterprise

Acquisition of SIM Partners ensures that consumers find the information they need REDWOOD CITY, Calif. – February 28, 2018 – Reputation.com, the first and only complete Online Reputation Management (ORM) platform, today accelerated its category momentum with the acquisition of SIM Partners, whose proven Directory Management technology deepens and augments Reputation.com’s own capabilities. Reputation.com’s SaaS platform …

Reputation.com Announces the First Integrated Directory Management Solution for Enterprise Read More »

Reputation.com Introduces Unified Customer Experience Solution

REDWOOD CITY, Calif. – November 30, 2017 – Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation.com Surveys: the industry’s first comprehensive customer experience solution that captures customer insights from web and SMS surveys, online reviews, and social media channels, all on a single platform. The Surveys solution, integrated with the company’s Reviews …

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2017 Retail Reputation Report Reveals Best and Worst Brands for In-Store Experience

Redwood City, Calif. –  Nov. 22, 2017 – Today Reputation.com released its 2017 Retail Reputation Report, revealing which retailers lead – and which lag – on the aspects of in-store experience most frequently cited by consumers in online reviews, including wait times, quality of service, value, staff competence and other key customer satisfaction factors. The 2017 …

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Reputation.com Accelerates European Expansion

REDWOOD CITY, CA–(Marketwired – Nov 8, 2017) – Reputation.com, the world’s leading Online Reputation Management (ORM) platform, with customers spanning 100 countries and 77 industry verticals, today announced the opening of operations in Central Europe to accommodate the company’s rapid growth in the European theatre. The offices, based in Germany, cover the markets of Germany, …

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Reputation.com Wins Platinum Award at 21st Annual Healthcare Internet Conference

REDWOOD CITY, CA — June 31, 2017 — Reputation.com — the leading Online Reputation Management (ORM) platform — today announced that the company won the Platinum Award as part of the eHealthcare Leadership Awards at the 21st Annual Healthcare Internet Conference in Austin, Texas. Reputation.com was named the first place winner among “Business and Process Improvement” applications by …

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Better Online Reviews Drive Improvement in HCAHPS Scores

REDWOOD CITY, CA — June 15, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform for large enterprise, today announced the results of a groundbreaking healthcare research study showing that better online reviews of doctors and healthcare facilities lead to better HCAHPS scores. “This is a serious call-to-action for healthcare organizations to focus on …

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Reputation.com Unveils a New Mobile App to Boost Customer Reviews by Up to 15x

REDWOOD CITY, CA — May 17, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, today launched Reputation Live, a new mobile app that allows frontline employees to invite customers to share their experience on major review sites by sending them a text message immediately after a service, a transaction, or a visit. Reputation Live …

Reputation.com Unveils a New Mobile App to Boost Customer Reviews by Up to 15x Read More »

Healthcare Marketing Director Lindsay Neese Burton Brings Significant Healthcare Marketing Strategy Expertise to Reputation.com

REDWOOD CITY, CA — May 2, 2017 — Reputation.com, the leading Online Reputation Management (ORM) platform, announced today the addition of a highly experienced Healthcare Marketing Director to further guide the adoption of Online Reputation Management (ORM) technology by hospitals and physicians. Lindsay Neese Burton, who has worked across a broad segment of the healthcare industry, will …

Healthcare Marketing Director Lindsay Neese Burton Brings Significant Healthcare Marketing Strategy Expertise to Reputation.com Read More »

Reputation.com Announces New Funding from Heritage Group

REDWOOD CITY, Calif.(Mar 28, 2017) — Reputation.com, the leading Online Reputation Management (ORM) platform, today announced the closing of its latest financing round with funding from Heritage Group. The investment comes from Heritage’s second Healthcare Innovation Fund, which is backed by 14 leading healthcare organizations in the United States, including Adventist Health System, Community Health …

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Reputation.com Accelerates Growth with $20M Investment Led by Strategic Healthcare Fund

REDWOOD CITY, Calif., (Jan. 5, 2017 ) — Reputation.com, the leading provider of Online Reputation Management (ORM) technology and services, today announced that it has received a significant investment from Ascension Ventures, a prominent strategic healthcare fund which is funded by many of the nation’s leading non-profit health care systems. Together with additional investments from existing …

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Reputation.com Adds Comprehensive Social Media Targeting Capability to Enterprise Platform

Reputation.com, the leading provider of online reputation management technology and services, today launched new social media capability on its enterprise platform. The new Social Media module helps brands to better target local customers by building and managing a robust social presence tailored to thousands of individual business locations at the community level. Reputation.com’s Social Media …

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Founder Michael Fertik transitions to new role as Executive Chairman

The below is a brief note from outgoing CEO and Founder Michael Fertik, as he transitions to a new role as Executive Chairman. Hello! I have big news to share – after 10 years of founding and leading Reputation.com, I’m moving to the brand-new role of Executive Chairman. I’m thrilled to say that Shrey Bhatia will …

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Reputation.com Welcomes New Chief Product Officer Pascal Bensoussan

Reputation.com, the leader in online reputation management technology and services, welcomes Pascal Bensoussan as its new Chief Product Officer and member of the senior executive leadership team. In this role, he’ll focus on leading the overall vision, strategy, roadmap, and go-to-market plans for Reputation.com’s enterprise platform. Bensoussan comes to Reputation.com with 18 years of experience …

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Business News Daily names Reputation.com best reputation management service for businesses

We’re very excited to have been chosen by Business News Daily as the top reputation management choice for businesses. In their review, they discuss specific features of our reputation management offerings and explain why they selected Reputation.com over our competitors. They also gave us high marks for customer service, the comprehensiveness of our features, and …

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Reputation.com Wins Fifth Consecutive Stevie Award for Customer Service

The Stevie® Awards are business awards that recognize excellence from both individuals and organizations, chiefly in sales and customer service. Created in 2002, the Stevies have become a guidepost for the most service-minded companies around the globe. This year’s results are in and it’s official: 2015 marks the fifth year that Reputation.com’s Customer Support department …

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The Street: Reputation.com Acquires MySocialCloud

Online reputation management and digital privacy company Reputation.com continued its buying spree on Wednesday, July 24, with the acquisition of MySocialCloud, a move that will help develop its cloud-based privacy capabilities. Financial details of the deal weren’t revealed by Redwood City, Calif.-based Reputation.com, but the company’s CEO and founder, Michael Fertik, said in a phone …

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Fox News: How to Interpret Online Doctor Reviews

Many people rely on websites like RateMDs or Vitals when looking for a new doctor or specialist. However, while online reviews can be useful, they tend to skew negative (which is true for reviews of businesses or professionals more than for restaurants or books). And people take these ratings to heart – about 70 percent …

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