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Reputation scores: why are us banks worse than other industries?

Reputation Scores: Why are us banks worse than other industries? Do you think you come across well? Would you stake your reputation on it? Research into US banks suggests that they are viewed poorly and have much ground to make up. Online management is crucial. Patrick Brusnahan reports. Enterprise reputation platform Reputation.com has released its …

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Bashed by a Patient on the Internet: Here’s How to Respond

From: MedScape The Right and Wrong Way to Handle Internet Criticism Whether physicians like it or not, patients are checking physicians out online, and they’re focusing more and more on written reviews, not just stars. Lindsay Neese Burton, healthcare marketing director at Reputation.com, an online reputation management company based in Redwood City, California, says that 80% …

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The Worst Types of Online Reviews

From: MedScape Review Sites Proliferate Like Bacterial Spores When Anatole Broyard, a former editor of the New York Times Book Review, was diagnosed with prostate cancer, he wrote about how disappointed he was in his doctor. From the moment Broyard met his doctor, he didn’t like him[1]: I had a negative feeling about this doctor. He didn’t seem …

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Hospitals Tap Startups to Boost Patient Satisfaction

From: WSJ Pro Venture Capital Docent Health employs docents who learn about patient preferences. Going to the hospital is no one’s idea of a good time. A group of venture-backed startups seeks to make the experience better. Venture firms are financing such startups as Docent Health Inc., WiserCare Inc. and Quietyme Inc., all of which have …

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United pays heavy price for customer carelessness

From: Financial Times His injuries are horrific: concussion, broken nose and two lost teeth. The assault, which left David Dao bloodied, has been seen by millions. Yet what is really shocking is that Dr Dao, who had paid for his ticket, was attacked by people called in by the airline he was travelling with: he was …

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Reputation.com Secures $20 Million for Online Reputation Management

From: Wall Street Journal Company: Reputation.com Inc. Amount invested: $20 million Series/Round: uknown Investors: Ascension Ventures, August Capital, Bessemer Venture Partners, Icon Ventures, Kleiner Perkins Caufield & Byers and Focus Ventures Company description: Provider of online reputation and privacy management software. Company website: https://www.reputation.com/ Read More

Silicon Valley Business Journal: Reputation.com Scoops Up MySocialCloud

Online identity and privacy protector Reputation.com said on Wednesday it has acquired password startup MySocialCloud. Terms of the deal were not disclosed. Redwood City-based Reputation.com, led by CEO and founder Michael Fertik, plans to add MySocialCloud’s to its “data vault,” a product that gives customers greater control over what happens to their online data. Los …

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Reputation.com in AMA News: How Doctors Can Avoid Social Media Fraud

With so much professional information and commentary — posted by physicians and others — in the social media realm, is there a potential for identity theft or misrepresentation? Social media experts say yes. “Social media identity fraud is definitely a concern to me, especially as Facebook, Twitter and Pinterest become more mainstream,” said Michael Sevilla, …

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