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Subaru, Lexus, AutoNation and Hendrick Take Top Spots in 2022 Reputation Score Report

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Report analyzes over 5 million reviews to underscore the importance of listening to customer feedback in a supply constrained industry; highlights the service lane as a major opportunity for improving CX SAN RAMON, Calif., Sept. 20, 2022 – Reputation, the global leader in reputation experience management, today unveiled findings from its annual automotive industry report, …

Subaru, Lexus, AutoNation and Hendrick Take Top Spots in 2022 Reputation Score Report Read More »

Reputation Names Marc Linden as Chief Financial Officer

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Industry veteran Marc Linden joins company to lead financials and support continued growth SAN RAMON, Calif., September 13, 2022 – Reputation, the global leader in reputation experience management, today announced it has hired a new Chief Financial Officer to guide the company to its next phase of growth. Marc Linden has more than 30 years …

Reputation Names Marc Linden as Chief Financial Officer Read More »

Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform

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New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback  SAN RAMON, Calif., August 11, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced a number of updates to its social customer experience product suite. Five major updates for Reputation’s social …

Reputation Adds New Social Experience Features to Enhance Its Complete Customer Experience Platform Read More »

Reputation Collaborates with Microsoft to Enhance Customer Data

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The Reputation Connector for Microsoft Dynamics 365 will help large enterprises enrich customer insights with sentiment data SAN RAMON, Calif., August 2, 2022 – Reputation, a global leader in reputation experience management (RXM), today announced it will integrate customer sentiment and feedback data into Microsoft Dynamics 365 and Power BI via PowerApps, creating a more …

Reputation Collaborates with Microsoft to Enhance Customer Data Read More »

Reputation Unveils 2022 Property Management Report Findings and Rankings

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Review volume may be higher, but renter sentiment is down this year SAN RAMON, Calif., July 19, 2022 –  Reputation, the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report, which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties. In it, we’ve seen review volume …

Reputation Unveils 2022 Property Management Report Findings and Rankings Read More »

Reputation Brings in Online Reputation Management Heavyweight to Lead Healthcare

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Andrew Rainey joins as General Manager of Reputation’s Healthcare Organization SAN RAMON Calif., June 28, 2022 — Reputation, the global leader in reputation experience management (RXM), today announced it has once again strengthened its leadership team as Andrew Rainey joins the company as General Manager for Healthcare. With more than 15 years of experience building …

Reputation Brings in Online Reputation Management Heavyweight to Lead Healthcare Read More »

G2 Reveals Summer Awards – Reputation Leads in 10 Categories

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RXM platform highlighted as a strong performer in Competitive Intelligence and for seeing XM adoption growth among enterprise customers SAN RAMON, CALIF. – June 23, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced its accolades from the G2 Summer Awards. In addition to being ranked as a strong performer in …

G2 Reveals Summer Awards – Reputation Leads in 10 Categories Read More »

Reputation Ramps Up Security Compliance with New Industry Certifications

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Company is now ISO 27001 certified and SOC 2 Type II compliant  SAN RAMON Calif., May 24, 2022 — Reputation, the global leader in reputation experience management (RXM), today announced it has completed its ISO 27001 certification. Reputation prioritizes the transparency of the data it collects to fuel relevant experiences and is committed to safeguarding …

Reputation Ramps Up Security Compliance with New Industry Certifications Read More »

Reputation Further Expands its Presence in Europe

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Company appoints General Manager of France; Sees exponential growth in the region LIVERPOOL, U.K – April 27, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced that it is growing its presence across Europe with its first General Manager in France having most recently secured French original equipment manufacturer (OEM), RENAULT, …

Reputation Further Expands its Presence in Europe Read More »

Reputation Launches Partner Program, The RepNetwork

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Ecosystem of digital agencies, systems integrators, and software companies will help businesses effectively gather and take action on customer feedback SAN RAMON, Calif. – April 12, 2022 – Reputation, the global leader in Reputation Experience Management (RXM), today announced its official partner program, The RepNetwork, a growing community of digital agencies, systems integrators, and software …

Reputation Launches Partner Program, The RepNetwork Read More »

RENAULT Selects Reputation as Global Partner for Reputation Experience Management

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Company secures global partnership with RENAULT as the platform of choice for Voice of the Customer and online reputation LIVERPOOL, U.K – April, 5, 2022– Reputation, the global leader in reputation experience management (RXM), today announced that French original equipment manufacturer (OEM), RENAULT, has picked Reputation as its vendor of choice to manage its online …

RENAULT Selects Reputation as Global Partner for Reputation Experience Management Read More »

Reputation Launches Competitive Intelligence to Drive Better Business Outcomes

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The AI-powered platform breaks down public customer feedback to provide competitive insights into key themes driving better customer experience SAN RAMON, Calif. – March 29, 2022 – Reputation, the global leader in reputation experience management (RXM), today introduced Competitive Intelligence, enhancing its platform with deeper insights and analytics. With Competitive Intelligence, companies get to learn …

Reputation Launches Competitive Intelligence to Drive Better Business Outcomes Read More »

Reputation Reveals Sarah Thomas as Keynote Speaker at Transform’22

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The Annual Event for Marketing and Customer Experience Teams in Today’s Feedback Economy Announces NFL’s First Female Referee as Keynote, and a Stellar Speaker Lineup  SAN RAMON, Calif. – March 22, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced its keynote speaker for Transform’22, Sarah Thomas. On February 7, 2021, …

Reputation Reveals Sarah Thomas as Keynote Speaker at Transform’22 Read More »

Reputation Unveils Top Healthcare Providers in 2022 Healthcare Reputation Report

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Patients are returning to the doctor after pausing care needs at the height of the pandemic, however, providers must focus on employee experience to meet staffing needs SAN RAMON, Calif. – March 16, 2022 – Reputation, the global leader in Reputation Experience Management (RXM), unveils rankings of the top healthcare providers across the United States …

Reputation Unveils Top Healthcare Providers in 2022 Healthcare Reputation Report Read More »

Reputation Bolsters Executive Bench with Three Senior Leaders

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Organization promotes Jason Grier to Chief Operating Officer, and announces Amit Goyal as Chief Technology Officer and Michael Erisman as Chief People Officer  SAN RAMON, Calif. – March 15, 2022 – Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team. Amit Goyal has joined the …

Reputation Bolsters Executive Bench with Three Senior Leaders Read More »

G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100

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RXM platform makes top 50 for marketing and mid-market categories  SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has been named by G2, the largest software marketplace and review platform, to its 2022 Best Software Awards. Reputation is ranked #77 on the …

G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100 Read More »

New Research Finds That Over 70% of Consumers Read Online Reviews When Considering a New Doctor

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Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider  SAN RAMON, CALIF. – February 8, 2022 – Reputation, the global leader in Reputation Experience Management (RXM), announced new research detailing consumer preferences when choosing a new healthcare provider. The report, conducted in partnership with YouGov, the international …

New Research Finds That Over 70% of Consumers Read Online Reviews When Considering a New Doctor Read More »

From Our CEO: What Our New Funding Means to Me

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Today is an exciting day at Reputation. Today we announce our largest funding round of $150 million with Marlin Equity Partners, a global investment firm with over $8.1 billion of capital under management.  Reputation’s growth is a testament to our customers and teams When I reflect upon Reputation’s recent achievements, which include surpassing the $100M …

From Our CEO: What Our New Funding Means to Me Read More »

Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market

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Company surpasses $100 million in ARR, demonstrating strong momentum  SAN RAMON, CALIF. – January 25, 2022 – Reputation, the global leader in Reputation Experience Management (“RXM”), announced it has received a $150 million minority growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $8.1 billion of capital under management. Goldman Sachs …

Reputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market Read More »

Reputation Promotes Pranav Desai to Chief Product Officer

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SAN RAMON, Calif. – December 16, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Pranav Desai to Chief Product Officer (CPO). In this role, Desai will continue to lead Reputation’s product organization, focusing on long-term product strategies and growth initiatives. He previously served as Reputation’s SVP …

Reputation Promotes Pranav Desai to Chief Product Officer Read More »

2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views

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Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond San Ramon, Calif., December 8, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its 2021 Retail Reputation Report, which looks at key industry trends from the past year …

2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views Read More »

2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views

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Report finds that UK retailers must prioritise online engagement, as well as in-store and employee experiences this festive season, and beyond  Liverpool, U.K., 8th December 2021 – Reputation, the global leader in Reputation Experience Management (RXM), today unveiled findings from its 2021 Retail Reputation Report, which looks at key industry trends from the past year …

2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views Read More »

Reputation Named a Niche Player in 2021 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Report

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Reputation has been included for the first time in this Magic Quadrant, the research profiles 14 of the most advanced vendors SAN RAMON, CALIF. – December 2, 2021 – Reputation, the global leader in reputation experience management, has been named in the 2021 Gartner Magic Quadrant for Voice of the Customer (VoC) report. This is …

Reputation Named a Niche Player in 2021 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Report Read More »

Reputation Announces Toby Phelps as New Vice President of Sales Amid EMEA Expansion

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Organisation bolsters European leadership team during time of exponential growth LIVERPOOL, U.K., 16 November 2021 — Reputation, the global leader in reputation experience management (RXM), today announced Toby Phelps as its Vice President of Sales in the EMEA region. This comes as the organisation experiences unprecedented global growth across a variety of sectors, especially in …

Reputation Announces Toby Phelps as New Vice President of Sales Amid EMEA Expansion Read More »

Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups

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Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year …

Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups Read More »

Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe

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Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year and ranks the top …

Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe Read More »

Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation

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Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management. LIVERPOOL, U.K. – September 28, 2021 – An exclusive study by CGA, the world’s leading data, research and insight consultancy for the out of home leisure market, commissioned in …

Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation Read More »

Reputation Welcomes Andrew Geisse as Vice President of Sales

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REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization as vice president of sales, leading the commercial sales organization. This comes as Reputation continues to experience accelerated global growth across new industries and segments, especially in mid-market.  Reporting to …

Reputation Welcomes Andrew Geisse as Vice President of Sales Read More »

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon

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Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team by hiring the organization’s first-ever Chief Ecosystem Officer Brent Nixon. In this newly-created …

Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon Read More »

Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience

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Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing  REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the global leader in reputation experience management (RXM), today released findings from its 2021 Property Management Reputation Report, which analyzed more than more than 80,000 multifamily residential properties across the U.S. …

Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience Read More »

Reputation Adds Messenger API Support for Instagram

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Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. …

Reputation Adds Messenger API Support for Instagram Read More »

Reputation Debuts Reputation Score Portal at Transform ‘21 North America

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 Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health care  REDWOOD CITY, CALIF. — May 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today at Transform ‘21 North America unveiled the Reputation Score Portal, the …

Reputation Debuts Reputation Score Portal at Transform ‘21 North America Read More »

Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions

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Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance improvement company in the country, that certifies Reputation as a supplier in Vizient’s group purchasing (GPO) network. The contract will enable Vizient members …

Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions Read More »

Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report

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REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as …

Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report Read More »

Study Finds That Marketers View Unstructured Data as the Next Generation of CX

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REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on …

Study Finds That Marketers View Unstructured Data as the Next Generation of CX Read More »

Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions

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REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that takes in customer messages from a range of popular messaging applications and services, allowing businesses to respond from one centralized location. With Messaging, businesses can engage with …

Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions Read More »

Reputation Promotes Shannon Nash to Chief Financial Officer

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REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash, CPA, Esq., to Chief Financial Officer (CFO). In this role, Nash will elevate the organization’s financial performance and exponential growth trajectory through a leadership style that emphasizes process, innovation and …

Reputation Promotes Shannon Nash to Chief Financial Officer Read More »

Reputation Acquires Nuvi, Leader in Social Customer Experience

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REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next …

Reputation Acquires Nuvi, Leader in Social Customer Experience Read More »

Reputation Welcomes Floyd Watson as Vice President, Field Operations

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REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company as vice president of field operations. In this role, Watson will draw on his extensive experience in sales operations, finance and corporate strategy to further build out the company’s operational …

Reputation Welcomes Floyd Watson as Vice President, Field Operations Read More »

Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary

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REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel and corporate secretary. In this role, Hernández will draw on her extensive experience leading in-house teams and serving as a strategic advisor to global software and SaaS companies to oversee …

Reputation Deepens Executive Bench and Appoints Shannon Hernández as General Counsel and Corporate Secretary Read More »

2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google

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REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks the top 15 U.S. healthcare systems using Reputation’s proprietary Reputation Score and also takes a snapshot of overall patient sentiment based on their experiences with healthcare providers. After analyzing 348,000 …

2021 Healthcare Reputation Report Correlates Strong Reputation Score With Higher Patient Conversions on Google Read More »

Reputation Welcomes Dave Mingle as Vice President of Customer Experience

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REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience. In this role, Mingle will lead Reputation’s global customer experience practice and will serve on the company’s executive team. Mingle’s appointment is in direct response …

Reputation Welcomes Dave Mingle as Vice President of Customer Experience Read More »

G2 Reveals Best Software Companies for 2021: Reputation Earns Spot on List

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REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2, the largest software marketplace and review platform, to its Top 100 Software list as part of the organization’s annual Best Software Awards. Reputation ranked #80 on the annual list. Akin …

G2 Reveals Best Software Companies for 2021: Reputation Earns Spot on List Read More »

Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open

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REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available today to Reputation customers, the Reputation platform now incorporates Reputation Score X, Experience Insights and Feedback Anywhere — among other capabilities — in a single, comprehensive platform. Along with refreshed …

Reputation’s Platform Reintroduced as Comprehensive Offering That Is More Actionable, More Conversational and More Open Read More »

Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth

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REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of “new year, new you,” the company is dropping the “.com” and refreshing its name to Reputation. With this update, Reputation illustrates its growth and commitment to meeting the moment with …

Reputation Refreshes Brand, Drops the “.com” and Prepares for Another Year of Accelerated Growth Read More »

Reputation.com Now Available in Google Cloud Marketplace

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REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available in Google Cloud Marketplace. Customers worldwide can now access the Reputation.com platform as part of their tech stack, allowing businesses to transform feedback into a competitive advantage to enhance their …

Reputation.com Now Available in Google Cloud Marketplace Read More »

Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth

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REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott Barmmer as chief revenue officer. Barmmer is known for building world-class sales organizations and will tap into his deep history of scaling companies for exponential growth through a data-driven approach …

Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth Read More »

Reputation.com Welcomes Jen Bruno to Lead Human Resources

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REDWOOD CITY, Calif., Jan. 11, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today named Jen Bruno as the company’s vice president of human resources. In this role, Bruno will draw on her extensive experience to recruit, train and retain talented employees while creating …

Reputation.com Welcomes Jen Bruno to Lead Human Resources Read More »

Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2

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REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named a “Leader” in experience management software, online reputation management software, and social media suites, based on its high levels of customer satisfaction and likeliness to …

Reputation.com Named a Leader in Experience Management Software, Online Reputation Management Software, and Social Media Suites by Real Users on G2 Read More »

Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X

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Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December 7, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today unveiled Reputation Score X, a next-generation reputation measurement tool that showcases …

Reputation.com Breaks New Ground in Reputation Experience Management With Reputation Score X Read More »

Reputation.com Awarded Two New Innovative Patents That Make Creating Targeted Social Ads Simple

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REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today that it has been granted two additional patents covering its online reputation management technology. The patents, “Customized Allocation Framework” and “Customized Targeting Framework,” bring the company’s total number of patents …

Reputation.com Awarded Two New Innovative Patents That Make Creating Targeted Social Ads Simple Read More »

Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update”

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Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase in Sales REDWOOD CITY, Calif. — OCTOBER 26, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released an updated analysis …

Reputation.com Ranks Top Auto Brands, Dealerships, Dealer Groups in “2020 Automotive Report Update” Read More »

Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews

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Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, announced today the launch of Review Booster, a new and improved solution package that …

Reputation.com Announces Enhanced Solution Package That Provides Businesses With A Rapid and Significant Increase In Reviews Read More »

Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2

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Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in Online Reputation Management, Social Media Suites and …

Reputation.com Secures Top Spots on Enterprise Grid Reports for Online Reputation Management, Social Media Suites and Feedback Management by Real Users on G2 Read More »

Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration

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Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released the findings of its 2020 Property Management Reputation Report, which analyzed …

Reputation.com’s 2020 Property Management Reputation Report Shows a Growing Digital Disparity Between Property Management Firms During the Pandemic-fueled Migration Read More »

Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year

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Significant revenue growth, dominance in RXM combine to cement Reputation.com’s place among top companies on Inc.’s annual list REDWOOD CITY, Calif. — August 13, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named to the 2020 Inc. 5000 list, Inc. magazine’s …

Reputation.com Named to Inc. 5000 List of America’s Fastest-Growing Private Companies for Second Consecutive Year Read More »

Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer

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REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Shannon Nash, CPA, Esq., as Chief Accounting Officer. In this role, Nash will tap into her history of scaling companies for growth through strong financial and operations …

Reputation.com Expands Executive Bench and Appoints Shannon Nash Chief Accounting Officer Read More »

Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2

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As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 23, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in …

Reputation.com Secures Top Spots on Enterprise Grid® Reports for Online Reputation Management and Business Listings by Real Users on G2 Read More »

Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth

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Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced three new innovative products: Reputation Score X, a next-generation tool that combines at-a-glance performance metrics with prescriptive …

Reputation.com Pioneers Three New Breakthrough Products to Dramatically Improve Customer Sentiment and Drive Increased Revenue Growth Read More »

Reputation.com Reveals Speakers for Virtual Transform ’20

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Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the full lineup of speakers for Transform ’20, the premier …

Reputation.com Reveals Speakers for Virtual Transform ’20 Read More »

Reputation.com Granted Additional Patents to Underscore Leadership in Online Reputation Management

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Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete cloud-based enterprise reputation and customer experience management platform, today announced that it has been granted three additional patents covering its online reputation management technology. The patents, “SMS-Based Review Requests,” “Automatic …

Reputation.com Granted Additional Patents to Underscore Leadership in Online Reputation Management Read More »

Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak

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Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services and Treatment REDWOOD CITY, Calif. — APRIL 14, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today rolled out its …

Reputation.com Rolls Out Business Continuity Toolkit for Communications Management Amid COVID-19 Outbreak Read More »

Reputation.com Announces Amir Jafari as Chief Financial Officer

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New Addition to Leadership Team Underscores the Company’s Commitment to Innovation and Teamwork, Along with Sustained Financial Growth REDWOOD CITY, Calif. — April 8, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today named Amir Jafari as the company’s new CFO. In this role, Jafari …

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Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer

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Company Committed to Creating Experienced, High-Performing Team Focused on Helping Brands Prioritize Customer Experience REDWOOD CITY, Calif. — MARCH 11, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the appointment of Rebecca Biestman as the company’s new CMO. In this role, Biestman will …

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It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results

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Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation Score Portal Helps Dealerships Track and Compare Scores REDWOOD CITY, Calif., and LAS VEGAS — NADA SHOW 2020 — February 14, 2020 — Reputation.com, provider of the first and only …

It’s a Race to the Top: Automotive Brands, Dealers and Dealer Groups Face off in Reputation.com’s 2020 Automotive Reputation Report Preliminary Results Read More »

Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy

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Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will hold a webinar, “Re-Imagining Customer Experience in the Feedback Economy,” on …

Guest Analyst Faith Adams and Sutter Health Join Reputation.com for Webinar on How Brands Can Excel at CX in the Feedback Economy Read More »

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution

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Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale REDWOOD CITY, Calif. — DECEMBER 11, 2019 —  Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The …

Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution Read More »

Reputation.com Releases 2019 Retail Reputation Report

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Retailers who improved their Reputation Score the most saw 3X higher sales growth compared to low performers REDWOOD CITY, Calif. — November 26, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Reputation Report. An in-depth analysis of online reputation for …

Reputation.com Releases 2019 Retail Reputation Report Read More »

Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award

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Distinction Lauds Company With “Best Overall Internet” Distinction REDWOOD CITY, Calif. — November 20, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it was selected as a winner in the 2019 eHealthcare Leadership Awards’ “Best Overall Internet” category. Selected from among roughly 1,000 …

Reputation.com Online Reputation Management Platform Recognized With eHealthcare Leadership Award Read More »

Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019

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REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at SMX East with a breakout session titled, “Managing Reviews On Multiple Local Platforms.” The session will be held at the event on Thursday, November 14. Data …

Reputation.com to Provide Best Practices for Managing Customer Reviews on Multiple Local Platforms at SMX East 2019 Read More »

Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019

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Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at Forrester Research’s CX Europe 2019 with a breakout session …

Reputation.com, Mitchells and Butlers, and Kia Motors (UK) Share Game-Changing Strategies for Gaining Actionable Customer Experience Insights at CX Europe 2019 Read More »

Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019

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Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference REDWOOD CITY, Calif. — October 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will lead a conference keynote and breakout session that demonstrate how …

Reputation.com Leads Discussions on How Reputations Are Made and Protected in Healthcare at HCIC 2019 Read More »

Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019

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Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at CX SF 2019 with a breakout session titled, “CX Re-Imagined: A …

Reputation.com and Banner Health Share Best Practices for Winning in the Feedback Economy at CX SF 2019 Read More »

TenFour Boosts Customer Success Initiatives With Reputation.com

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TenFour Boosts Customer Success Initiatives With Reputation.com REDWOOD CITY, Calif. — October 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in …

TenFour Boosts Customer Success Initiatives With Reputation.com Read More »

Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019

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Reputation.com Showcases Expertise in Online Reputation Management at G2’s first-ever, one-day-only conference REDWOOD CITY, Calif. — September 11, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at REACH 2019 with a breakout session titled, “Leveraging G2 to Win in Today’s Feedback …

Reputation.com Explains How G2 Can Help Companies Win in Today’s Feedback Economy at REACH 2019 Read More »

Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth

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Dealerships that Manage their Reputations Increase Average Sales Volume by up to 10% REDWOOD CITY, Calif. — August 19, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Auto Reputation Report. The report is an in-depth analysis of online reputation for the …

Reputation.com’s 2019 Auto Reputation Report Points to Reputation Management as Key to Excellent Customer Experience, Revenue Growth Read More »

Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies

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Numerous milestones, strategic partnerships and 200% revenue growth help land ORM and CX leader a spot among the top half of Inc.’s prestigious list REDWOOD CITY, Calif. — August 15, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been included on …

Reputation.com Ranks High on the Inc. 5000 List of America’s Fastest-Growing Private Companies Read More »

Reputation.com Secures Top Spot in G2 Crowd’s Leader Quadrant for Enterprise Online Reputation Management

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As the Highest-Ranking Vendor in Both Online Reputation and Brand Data Management Software for Enterprise, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 25, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been named the “Leader” by …

Reputation.com Secures Top Spot in G2 Crowd’s Leader Quadrant for Enterprise Online Reputation Management Read More »

Reputation.com Releases 2019 Retail Banking Reputation Report

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Banks with Low Reputation Scores Can Benefit by Implementing Key Online Reputation Management Strategies and Monitoring Reputation Score REDWOOD CITY, Calif. — June 13, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Banking Reputation Report, an in-depth analysis of online data …

Reputation.com Releases 2019 Retail Banking Reputation Report Read More »

Reputation.com CEO Joe Fuca Unveils Vision for Success in the Feedback Economy at Transform ’19 Conference

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REDWOOD CITY, Calif. — MAY 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today highlights CEO Joe Fuca’s vision for success in the Feedback Economy as presented at Transform ’19. The Feedback Economy emerged as a dominant theme throughout the conference, resonating with almost …

Reputation.com CEO Joe Fuca Unveils Vision for Success in the Feedback Economy at Transform ’19 Conference Read More »

Reputation.com Discusses Creating Value From Reputation Management at the 24th Annual Healthcare Marketing & Physician Strategies Summit

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Reputation.com Vice President of Strategic Partners Jon Schepke Will Co-Present With Ascension Senior Director of Experience Optimization Annie Haarmann REDWOOD CITY, Calif. — May 21, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation in the 24th Annual Healthcare Marketing & Physician …

Reputation.com Discusses Creating Value From Reputation Management at the 24th Annual Healthcare Marketing & Physician Strategies Summit Read More »

Reputation.com Adds Google Services to Its Comprehensive Suite for Enterprise Reputation Management

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Category Pioneer and Leader Expands Strategic Relationship With Google to Boost Business Results for Enterprises, Online and On Site French version German version SAN DIEGO, Calif. — TRANSFORM 2019 — May 9, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the addition of …

Reputation.com Adds Google Services to Its Comprehensive Suite for Enterprise Reputation Management Read More »

Reputation.com Ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd

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Customers Zero In on Platform’s Ease of Use, Reporting Features, Support Team As Benefits That Drive Top Ranking REDWOOD CITY, Calif. — May 2, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has ranked No. 1 in Enterprise Online Reputation Management by …

Reputation.com Ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd Read More »

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