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Understand sentiment, analyze feedback and take action with text analytics.
Win sales and loyalty to your business via popular messaging services.
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Increase leads, visibility and new customers for dealerships, groups and OEM brands.
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Improve guest satisfaction and your brand's online presence.
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Streamline feedback, understand the data and take action to improve.
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Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year …
Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year and ranks the top …
Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management. LIVERPOOL, U.K. – September 28, 2021 – An exclusive study by CGA, the world’s leading data, research and insight consultancy for the out of home leisure market, commissioned in …
REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization as vice president of sales, leading the commercial sales organization. This comes as Reputation continues to experience accelerated global growth across new industries and segments, especially in mid-market. Reporting to …
Reputation Welcomes Andrew Geisse as Vice President of Sales Read More »
Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team by hiring the organization’s first-ever Chief Ecosystem Officer Brent Nixon. In this newly-created …
Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon Read More »
Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the global leader in reputation experience management (RXM), today released findings from its 2021 Property Management Reputation Report, which analyzed more than more than 80,000 multifamily residential properties across the U.S. …
Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. …
Reputation Adds Messenger API Support for Instagram Read More »
Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health care REDWOOD CITY, CALIF. — May 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today at Transform ‘21 North America unveiled the Reputation Score Portal, the …
Reputation Debuts Reputation Score Portal at Transform ‘21 North America Read More »
Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance improvement company in the country, that certifies Reputation as a supplier in Vizient’s group purchasing (GPO) network. The contract will enable Vizient members …
REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as …
REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on …
Study Finds That Marketers View Unstructured Data as the Next Generation of CX Read More »
REDWOOD CITY, Calif. — April 22, 2021 — Reputation, the global leader in reputation experience management, today introduced its latest product, Messaging. Messaging provides a central inbox that takes in customer messages from a range of popular messaging applications and services, allowing businesses to respond from one centralized location. With Messaging, businesses can engage with …
Reputation Unveils Messaging to Enable Faster, More Personalized Customer Interactions Read More »
REDWOOD CITY, Calif. – April 15, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Shannon Nash, CPA, Esq., to Chief Financial Officer (CFO). In this role, Nash will elevate the organization’s financial performance and exponential growth trajectory through a leadership style that emphasizes process, innovation and …
Reputation Promotes Shannon Nash to Chief Financial Officer Read More »
REDWOOD CITY, Calif. — April 5, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next …
Reputation Acquires Nuvi, Leader in Social Customer Experience Read More »
REDWOOD CITY, Calif. — March 22, 2021 — Reputation, the global leader in reputation experience management, today announced that Floyd Watson will join the company as vice president of field operations. In this role, Watson will draw on his extensive experience in sales operations, finance and corporate strategy to further build out the company’s operational …
Reputation Welcomes Floyd Watson as Vice President, Field Operations Read More »
REDWOOD CITY, Calif. — March 10, 2021 — Reputation, the global leader in reputation experience management, has named Shannon Hernández as the company’s general counsel and corporate secretary. In this role, Hernández will draw on her extensive experience leading in-house teams and serving as a strategic advisor to global software and SaaS companies to oversee …
REDWOOD CITY, Calif. — March 4, 2021 — Reputation, the global leader in reputation experience management, today released its 2021 Healthcare Reputation Report, which ranks the top 15 U.S. healthcare systems using Reputation’s proprietary Reputation Score and also takes a snapshot of overall patient sentiment based on their experiences with healthcare providers. After analyzing 348,000 …
REDWOOD CITY, Calif. — February 11, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience. In this role, Mingle will lead Reputation’s global customer experience practice and will serve on the company’s executive team. Mingle’s appointment is in direct response …
Reputation Welcomes Dave Mingle as Vice President of Customer Experience Read More »
REDWOOD CITY, Calif. — February 9, 2021 — Reputation, the global leader in reputation experience management, today announced that it has been named by G2, the largest software marketplace and review platform, to its Top 100 Software list as part of the organization’s annual Best Software Awards. Reputation ranked #80 on the annual list. Akin …
G2 Reveals Best Software Companies for 2021: Reputation Earns Spot on List Read More »
REDWOOD CITY, Calif. — February 1, 2021 — Reputation, the global leader in reputation experience management, today announced the relaunch of its Reputation platform. Available today to Reputation customers, the Reputation platform now incorporates Reputation Score X, Experience Insights and Feedback Anywhere — among other capabilities — in a single, comprehensive platform. Along with refreshed …
REDWOOD CITY, Calif. — January 25, 2021 — Reputation.com, the global leader in reputation experience management, today announced the company’s rebrand. In the spirit of “new year, new you,” the company is dropping the “.com” and refreshing its name to Reputation. With this update, Reputation illustrates its growth and commitment to meeting the moment with …
REDWOOD CITY, Calif., Jan. 21, 2021 (GLOBE NEWSWIRE) — Reputation.com, the global leader in reputation experience management, today announced its platform services are now available in Google Cloud Marketplace. Customers worldwide can now access the Reputation.com platform as part of their tech stack, allowing businesses to transform feedback into a competitive advantage to enhance their …
Reputation.com Now Available in Google Cloud Marketplace Read More »
REDWOOD CITY, Calif., Jan. 14, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Scott Barmmer as chief revenue officer. Barmmer is known for building world-class sales organizations and will tap into his deep history of scaling companies for exponential growth through a data-driven approach …
Reputation.com Appoints Scott Barmmer Chief Revenue Officer to Fuel Next Stage of Growth Read More »
REDWOOD CITY, Calif., Jan. 11, 2021 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today named Jen Bruno as the company’s vice president of human resources. In this role, Bruno will draw on her extensive experience to recruit, train and retain talented employees while creating …
Reputation.com Welcomes Jen Bruno to Lead Human Resources Read More »
REDWOOD CITY, Calif., Dec. 17, 2020 (GLOBE NEWSWIRE) — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named a “Leader” in experience management software, online reputation management software, and social media suites, based on its high levels of customer satisfaction and likeliness to …
Industry-leading Score Enhances Visibility Into Digital Reputation, Customer Experience and Core Business Metrics – Provides Prescriptive Recommendations to Improve It REDWOOD CITY, Calif. — December 7, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today unveiled Reputation Score X, a next-generation reputation measurement tool that showcases …
REDWOOD CITY, Calif. — November 5, 2020 — Reputation.com, provider of the first — and only — comprehensive Reputation Experience Management (RXM) platform, announced today that it has been granted two additional patents covering its online reputation management technology. The patents, “Customized Allocation Framework” and “Customized Targeting Framework,” bring the company’s total number of patents …
Latest Report Reveals Reputation Management Is More Important Than Ever in a Year Marked by Uncertainty; Dealerships Effectively Managing Their Digital Reputations See 10% Increase in Sales REDWOOD CITY, Calif. — OCTOBER 26, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released an updated analysis …
Review Booster allows businesses to fuel growth by multiplying customer feedback on Google, driving higher customer conversion rates REDWOOD CITY, Calif. — OCTOBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, announced today the launch of Review Booster, a new and improved solution package that …
Reputation.com Demonstrates Breadth in Capabilities with Top Marks in Social Media Suites and Analytics REDWOOD CITY, Calif. — September 25, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in Online Reputation Management, Social Media Suites and …
Research Shows the Lack of a Strong Digital Presence Leads to a Risk of Higher Turnover and Lower Occupancy REDWOOD CITY, Calif. — SEPTEMBER 22, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today released the findings of its 2020 Property Management Reputation Report, which analyzed …
Significant revenue growth, dominance in RXM combine to cement Reputation.com’s place among top companies on Inc.’s annual list REDWOOD CITY, Calif. — August 13, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named to the 2020 Inc. 5000 list, Inc. magazine’s …
REDWOOD CITY, Calif. — August 11, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced the appointment of Shannon Nash, CPA, Esq., as Chief Accounting Officer. In this role, Nash will tap into her history of scaling companies for growth through strong financial and operations …
As the Highest-Ranking Vendor in Both Online Reputation Management and Local Listing Management Reports, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 23, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced it has been named the “Leader” by G2 in …
Leading Reputation Experience Management Company Brings Together Customer Experience and Online Reputation Management REDWOOD CITY, Calif. — May 21, 2020 — Reputation.com, provider of the first — and only — complete Reputation Experience Management (RXM) platform, today announced three new innovative products: Reputation Score X, a next-generation tool that combines at-a-glance performance metrics with prescriptive …
Free Online Event to Feature Expert Perspectives and Replicable Best Practices; Speakers Span Automotive, Healthcare and Property Management Industries REDWOOD CITY, Calif. — May 12, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the full lineup of speakers for Transform ’20, the premier …
Reputation.com Reveals Speakers for Virtual Transform ’20 Read More »
Latest Innovations Further Strengthen Company’s Core Technology Offering With Industry-First Enhancements REDWOOD CITY, Calif. — May 7, 2020 — Reputation.com, provider of the only complete cloud-based enterprise reputation and customer experience management platform, today announced that it has been granted three additional patents covering its online reputation management technology. The patents, “SMS-Based Review Requests,” “Automatic …
Business Continuity Bundle Helps Businesses Use Their Online Presence to Disseminate Critical Information; Includes Functionality for Healthcare Providers to Assist Patients in Finding Available Services and Treatment REDWOOD CITY, Calif. — APRIL 14, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today rolled out its …
New Addition to Leadership Team Underscores the Company’s Commitment to Innovation and Teamwork, Along with Sustained Financial Growth REDWOOD CITY, Calif. — April 8, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today named Amir Jafari as the company’s new CFO. In this role, Jafari …
Reputation.com Announces Amir Jafari as Chief Financial Officer Read More »
Company Committed to Creating Experienced, High-Performing Team Focused on Helping Brands Prioritize Customer Experience REDWOOD CITY, Calif. — MARCH 11, 2020 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the appointment of Rebecca Biestman as the company’s new CMO. In this role, Biestman will …
Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer Read More »
Research Provides Insight into Who’s on Track to Rank Among the Top for Reputation Excellence in the U.S., Canada and Europe Also Announced: New Reputation Score Portal Helps Dealerships Track and Compare Scores REDWOOD CITY, Calif., and LAS VEGAS — NADA SHOW 2020 — February 14, 2020 — Reputation.com, provider of the first and only …
Discussion to Focus on the Importance of Tuning Into Online Sentiment to Proactively Address Customer Concerns REDWOOD CITY, Calif. — December 16, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will hold a webinar, “Re-Imagining Customer Experience in the Feedback Economy,” on …
Partnership combines customer intent insights with customer interaction expertise to enable personalized CX at scale REDWOOD CITY, Calif. — DECEMBER 11, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The …
Reputation.com and Alorica Join Forces to Deliver Turnkey, Unified CX Solution Read More »
Retailers who improved their Reputation Score the most saw 3X higher sales growth compared to low performers REDWOOD CITY, Calif. — November 26, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Reputation Report. An in-depth analysis of online reputation for …
Reputation.com Releases 2019 Retail Reputation Report Read More »
Distinction Lauds Company With “Best Overall Internet” Distinction REDWOOD CITY, Calif. — November 20, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it was selected as a winner in the 2019 eHealthcare Leadership Awards’ “Best Overall Internet” category. Selected from among roughly 1,000 …
REDWOOD CITY, Calif. — November 12, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at SMX East with a breakout session titled, “Managing Reviews On Multiple Local Platforms.” The session will be held at the event on Thursday, November 14. Data …
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation & CX Management at Forrester Conference REDWOOD CITY, Calif. — November 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at Forrester Research’s CX Europe 2019 with a breakout session …
Company Showcases Expertise in Delivering Exceptional Patient Experiences With Online Reputation Management at 2019 Healthcare Internet Conference REDWOOD CITY, Calif. — October 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it will lead a conference keynote and breakout session that demonstrate how …
Companies Showcase Expertise in Delivering Exceptional Customer Experiences Through Online Reputation Management at Forrester Conference REDWOOD CITY, Calif. — October 14, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at CX SF 2019 with a breakout session titled, “CX Re-Imagined: A …
TenFour Boosts Customer Success Initiatives With Reputation.com REDWOOD CITY, Calif. — October 7, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in …
TenFour Boosts Customer Success Initiatives With Reputation.com Read More »
Reputation.com Showcases Expertise in Online Reputation Management at G2’s first-ever, one-day-only conference REDWOOD CITY, Calif. — September 11, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation at REACH 2019 with a breakout session titled, “Leveraging G2 to Win in Today’s Feedback …
Dealerships that Manage their Reputations Increase Average Sales Volume by up to 10% REDWOOD CITY, Calif. — August 19, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Auto Reputation Report. The report is an in-depth analysis of online reputation for the …
Numerous milestones, strategic partnerships and 200% revenue growth help land ORM and CX leader a spot among the top half of Inc.’s prestigious list REDWOOD CITY, Calif. — August 15, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been included on …
As the Highest-Ranking Vendor in Both Online Reputation and Brand Data Management Software for Enterprise, Reputation.com Demonstrates its Platform’s Power and Reach REDWOOD CITY, Calif. — June 25, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has been named the “Leader” by …
Banks with Low Reputation Scores Can Benefit by Implementing Key Online Reputation Management Strategies and Monitoring Reputation Score REDWOOD CITY, Calif. — June 13, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today released its 2019 Retail Banking Reputation Report, an in-depth analysis of online data …
Reputation.com Releases 2019 Retail Banking Reputation Report Read More »
REDWOOD CITY, Calif. — MAY 29, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today highlights CEO Joe Fuca’s vision for success in the Feedback Economy as presented at Transform ’19. The Feedback Economy emerged as a dominant theme throughout the conference, resonating with almost …
Reputation.com Vice President of Strategic Partners Jon Schepke Will Co-Present With Ascension Senior Director of Experience Optimization Annie Haarmann REDWOOD CITY, Calif. — May 21, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced its participation in the 24th Annual Healthcare Marketing & Physician …
Category Pioneer and Leader Expands Strategic Relationship With Google to Boost Business Results for Enterprises, Online and On Site French version German version SAN DIEGO, Calif. — TRANSFORM 2019 — May 9, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced the addition of …
Customers Zero In on Platform’s Ease of Use, Reporting Features, Support Team As Benefits That Drive Top Ranking REDWOOD CITY, Calif. — May 2, 2019 — Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today announced it has ranked No. 1 in Enterprise Online Reputation Management by …
Reputation.com Ranked No. 1 in Enterprise Online Reputation Management by G2 Crowd Read More »
Reputation.com’s 2019 Healthcare Reputation Report Makes Case for Investingin Reputation Management as a Key Element in Improving Patient Experience and Revenue REDWOOD CITY, Calif. — MARCH 19, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today released its 2019 Healthcare Reputation Report, which gauges online patient sentiment about their experiences …
Reputation.com 2019 Healthcare Reputation Report Now Available Read More »
Leader in Online Reputation Management Unveils Retailer Rankings From Its Annual Retail Reputation Report, Discusses How Retailers Can Improve Customer Experience During Presentation REDWOOD CITY, Calif. — FEBRUARY 20, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced its participation in the eTail West 2019 show with a speaking …
New Customer Engagement Capabilities Help Dealers Increase Qualified Lead Volume and Auto Sales REDWOOD CITY, Calif. — JANUARY 23, 2019 — Reputation.com, the first and only complete cloud-based enterprise reputation management platform, today announced Google Seller Ratings (GSR) for Auto to drive leads, engage car buyers, and yield more sales for auto dealerships. Now available …
Reputation.com Debuts Google Seller Ratings for Auto at 2019 NADA Show Read More »
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