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Colette McLaughlin

Reputation Announces Toby Phelps as New Vice President of Sales Amid EMEA Expansion

Organisation bolsters European leadership team during time of exponential growth LIVERPOOL, U.K., 16 November 2021 — Reputation, the global leader in reputation experience management (RXM), today announced Toby Phelps as its Vice President of Sales in the EMEA region. This comes as the organisation experiences unprecedented global growth across a variety of sectors, especially in …

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Reputation 2021 Automotive Report Unveils Rankings of Top Auto Brands, Dealerships and Dealer Groups

Report finds that the industry continues to rely on technology and customer feedback to improve the increasingly digital car-buying experience REDWOOD CITY, Calif., October 11, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year …

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Reputation 2021 Automotive Report Ranks Top Auto Brands, Dealerships and Dealer Groups in Europe

Report Finds technology and customer feedback remain critical to improving the increasingly digital car-buying experience in Europe LIVERPOOL, U.K., 11th October, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its annual automotive industry report, which looks at key industry trends from the past year and ranks the top …

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Reputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation

Exclusive research conducted in partnership with CGA ranks the most important pieces of information in the consumer journey and shares best practises for digital reputation management. LIVERPOOL, U.K. – September 28, 2021 – An exclusive study by CGA, the world’s leading data, research and insight consultancy for the out of home leisure market, commissioned in …

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Reputation Welcomes Andrew Geisse as Vice President of Sales

REDWOOD CITY, Calif. – September 16, 2021 – Reputation, the global leader in reputation experience management, today announced that Andrew Geisse will join the organization as vice president of sales, leading the commercial sales organization. This comes as Reputation continues to experience accelerated global growth across new industries and segments, especially in mid-market.  Reporting to …

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Reputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon

Seasoned global partnerships leader appointed to newly-created executive role at a time of unprecedented growth REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team by hiring the organization’s first-ever Chief Ecosystem Officer Brent Nixon. In this newly-created …

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Reputation Property Management Report Shows that Top Apartment Rentals Embrace the Digital Customer Experience

Research also found that Reputation Score Correlates with Higher Top Line Revenues for Multifamily Housing  REDWOOD CITY, Calif. — JULY 21, 2021 — Reputation, the global leader in reputation experience management (RXM), today released findings from its 2021 Property Management Reputation Report, which analyzed more than more than 80,000 multifamily residential properties across the U.S. …

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Reputation Adds Messenger API Support for Instagram

Company becomes one of the first CX vendors to integrate client Instagram messaging into platform REDWOOD CITY, CALIF. – June 2, 2021 – Reputation, the global leader in reputation experience management, today announced that it will be among the first Customer Experience vendors to integrate Messenger’s new Messenger API support for Instagram into its platform. …

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Reputation Debuts Reputation Score Portal at Transform ‘21 North America

 Portal utilizes vast amounts of data to provide comprehensive view of customer sentiment scores for about 100K+ U.S. businesses in auto, property management and health care  REDWOOD CITY, CALIF. — May 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today at Transform ‘21 North America unveiled the Reputation Score Portal, the …

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Reputation Receives Contract from Vizient for Reputation Management and Customer Experience Solutions

Redwood City, Calif. – May 19, 2021 – Reputation, the global leader in reputation experience management (RXM), announced today it has received a contract with Vizient, Inc., the largest member-driven healthcare performance improvement company in the country, that certifies Reputation as a supplier in Vizient’s group purchasing (GPO) network. The contract will enable Vizient members …

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Reputation Recognized as a Strong Performer in Customer Feedback Management Platforms Report

REDWOOD CITY, CALIF. – May 11, 2021 – Reputation, the global leader in reputation experience management, has been named a strong performer by independent research firm Forrester in a new report, The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. Among the 12 Customer Feedback Management (CFM) platforms that “matter most,” Reputation is cited as …

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Study Finds That Marketers View Unstructured Data as the Next Generation of CX

REDWOOD CITY, Calif. – April 28, 2021 – A commissioned study conducted by Forrester Consulting on behalf of Reputation, the global leader in reputation experience management (RXM), found that the majority of marketing and consumer experience (CX) professionals consider customer feedback and unstructured data key to building impactful brand experiences, but many are focused on …

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