Review volume, recency, average rating, length and variation across sites like Google, Bing and others power strong search rankings, influence customer choice and, ultimately, result in new customers.
According to a 2016 survey by BrightLocal, 84 percent of people trust online reviews as much as a personal recommendation, and 90 percent of consumers read less than 10 reviews before forming an opinion about a business.
As the leader in Online Reputation Management, Reputation.com understands deeply the impact of reviews on brand reputation and sales.
To that end, we’ve just launched a new mobile app designed to empower frontline employees to ask for reviews in person, and follow up immediately with a text-based review request.
With Reputation Live, location-based businesses can increase new online review generation by up to 15 times over what’s typical using email (20 to 40 percent versus less than 5 percent, on average).
Reputation Live can be used by frontline employees across industries:
1. Auto dealership salespeople and managers can request a review right after a customer leaves the dealership.
2. Property managers can request a review when a new renter/homeowner moves in.
3. Medical office managers can include a review request as part of the paperwork after a physician appointment. New patients more often choose their next physician based on current patients’ experiences.
Reputation Live has two key capabilities, it:
Generates Reviews On-the-Spot: Enables frontline employees to request online reviews from customers using SMS or MMS, right after a customer interaction.
Incentivizes More Review Requests: Gamifies review requesting with an engaging leaderboard that encourages healthy competition among employees for more reviews and requests.
Start Requesting Reviews
When you’re ready to start requesting reviews, simply download the app and login using your Reputation.com login credentials. Unlike other apps that require complex integrations with legacy systems, Reputation Live just works.